German speaking Product Support Specialist (d/f/m) - Berlin based

🕒 vor 1 Monat

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Leapsome

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51 - 200 Mitarbeiter

💰 €60.000.000 Series A im 2022-03

Leapsome ist eine intelligente All-in-One-Plattform für Mitarbeiterentwicklung. Geschäftsführer und HR-Teams von mehr als 1400 zukunftsorientierten Unternehmen (einschließlich Spotify, Northvolt und Unity) nutzen die intelligente Plattform von Leapsome, um die Mitarbeiterentwicklung, Produktivität und Engagement zu fördern.

Beschreibung

• Support German- and English-speaking customers via email with clarity, empathy, and technical depth • Own tickets end-to-end — from first response to resolution — ensuring timely and effective outcomes • Investigate and troubleshoot complex issues to identify root causes • Collaborate closely with Product and Engineering teams to surface recurring issues and drive fixes • Contribute to internal documentation, self-service resources, and ongoing process improvements • Run office hours to empower customers with product knowledge • Actively use and experiment with AI tools to optimize workflows, automate insights, and elevate support quality

🎯 Anforderungen

• Technical curiosity and a fast learner mindset — you enjoy connecting the dots in a multifaceted product • Experience in customer support and technical troubleshooting (SaaS background is a plus) • Strong written and verbal communication skills in both German and English • Well-organized, proactive, and confident managing multiple priorities independently in a dynamic environment • An interest in conceptual work and the project management skills to turn ideas into action • A drive for continuous improvement — both for the customer experience and your own ways of working • Enthusiasm for using AI to work more efficiently and find new ways to support users

🏖️ Vorteile

• Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025 • Teammates: Join a diverse and international team of talented, smart, and kind people • Feedback and recognition: We value feedback exchange and celebrating successes — big and small • Hybrid model: Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany • Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year • Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform • Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome • Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription • Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness • Corporate Benefits: Get exclusive discounts and deals from our partners. • Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000 • Monthly team activities: Have fun at monthly team activities like kayaking, laser tag, and game nights • Competitive pay and pre-IPO equity package