Customer Success Manager

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Meal Ticket

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2010

🍽️ Lebensmittel & Getränke

💼 Beratung

📣 Marketing

Food & Beverage • Consulting • Marketing

Meal Ticket ist eine All-in-One-SaaS-Plattform für Lebensmitteldistributoren, die CRM, Analysen, Bestands-/Restaurantmanagement, Messe- und Veranstaltungsmanagement, Vertrags-/Rabattverfolgung und Zahlungen zentralisiert. Sie bietet lebensmittelspezifische Werkzeuge – einschließlich eines maßgeschneiderten CRM (IMPACT), eines Vertrags-/Rabatt-Systems (TRACKMAX), Restaurantmanagement (MarketMan), Berichts-/Einblick-Dashboards und Messe-/Veranstaltungs-Workflows – um Distributoren, Lieferanten und Betreibern zu helfen, Umsatz zu steigern, Einkauf zu optimieren und die betriebliche Effizienz zu verbessern. Das Unternehmen betont personalisiertes Onboarding, konfigurierbare Berichte und integrierte Daten, um Profitabilität und Zusammenarbeit in Vertrieb, Marketing, Finanzen und Beschaffung voranzutreiben.

Beschreibung

• Own a portfolio of restaurant and hospitality customers and ensure measurable success with the MarketMan platform • Act as the primary customer contact after onboarding • Partner with Onboarding for smooth post-implementation account handoffs • Build and maintain trust-based customer relationships • Drive adoption of MarketMan features and workflows • Monitor health scores and engagement signals and manage churn risk • Execute save and success plans to protect renewals • Own the end-to-end contract renewal process, including forecasting, customer engagement, term negotiation, and administration • Identify expansion opportunities and flag qualified opportunities to the Expansion team • Help customers connect platform usage to food cost reduction, waste control, and operational efficiency • Gather and analyze customer feedback and advocate for customer needs internally • Track and report retention, health, engagement, and adoption metrics • Complete projects or additional tasks supporting the Customer Success organization as directed by leadership • Report to the Manager of Customer Success and collaborate with Onboarding, Support, Sales, Expansion, and Product

🎯 Anforderungen

• 1–3 years as a Customer Success Manager in a SaaS environment • Hands-on experience owning a customer portfolio, including renewals and retention • Excellent verbal and written communication skills • Ability to manage expectations and hold structured, outcome-focused conversations • Proactive, analytical approach to identifying and resolving customer issues • Ability to quickly learn new software and guide customers through product workflows and integrations • Customer-centric mindset and genuine desire to help hospitality operators succeed • Ability to collaborate with Sales, Support, Onboarding, and Product • Familiarity with CRM and Customer Success platforms such as Salesforce, HubSpot, or Gainsight • Fluent English is mandatory • Professional fluency in at least one additional European language, such as Spanish, French, German, or Italian • Experience in hospitality, restaurant, or inventory management, or strong understanding of industry operator challenges is a bonus

🏖️ Vorteile

• Base salary of €52–62k annual base • OTE in the €62–72k range • Safe and welcoming work environment free of discrimination and harassment • Diverse and inclusive environment where everyone can thrive and feel a sense of belonging • Equal opportunity employment • Reasonable accommodation for applicants with disabilities