Client Success Manager

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Avenu Insights & Analytics

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1978

🏛️ Regierung

📋 Compliance

☁️ SaaS

Government • Compliance • SaaS

Avenu Insights & Analytics ist ein Unternehmen, das sich der Verbesserung der Einnahmenrückgewinnung und Compliance für staatliche und kommunale Regierungen widmet. Das Unternehmen bietet ein umfassendes Dienstleistungs- und Softwareangebot, das darauf abzielt, Transparenz und betriebliche Effizienz zu maximieren und gleichzeitig den Steuerzahlern zu helfen, ihren Verpflichtungen nachzukommen. Mit Fachwissen in den Bereichen Compliance-Prüfung, digitale Transformation und Verwaltung öffentlicher Aufzeichnungen arbeitet Avenu mit Regierungsbehörden zusammen, um neue Einnahmequellen zu identifizieren und Bürgerservices zu optimieren.

Beschreibung

• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets. • Spearhead renewal negotiations and drive incremental revenue. • Connect with customers regularly both virtually and in-person to become a trusted advisor. • Establish strong relationships based on knowledge of customer requirements and commitment to value. • Encourage all accounts to become Avenu references. • Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies. • Establish customer acumen - actively understand each customer’s needs, strategic growth plans. • Possess knowledge of Avenu contract terms and conditions and understand and deploy negotiation methods that are mutually beneficial to Avenu and our customers. • Leverage internal Avenu resources to navigate contract creation, pricing, closing and bookings. • Leverage Avenu Solutions – be proficient in and bring all Avenu offers to bear on sales pursuits including industry solutions, LOB solutions and technology/consulting/business process outsourcing solutions. • Understand Avenu’s competition and effectively position solutions against them. • Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. • Keep pipeline current and moving up the pipeline curve. • Leverage support organizations including Marketing, IAE’s, Partners and channels to funnel pipeline into the assigned territory. • Orchestrate resources: deploy appropriate teams to execute winning product and service deployment including both Avenu and Partner resources. • Ensure account teams (and Partners) are well versed in each account’s strategy and well positioned for all customer touch points and events. • Maximize the value of all sales support organizations. • Maintain CRM system with accurate customer and pipeline information. • Enthusiastically support all Avenu promotions and events in the territory. • Understand state and local government management and sales and marketing serving the public sector. • Knowledgeable in commercial metrics and forecasting principles. • Perform other duties as assigned.

🎯 Anforderungen

• Bachelor’s degree equivalent. • Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account. • Experience in sales operations and or contract negotiation a plus. • Proven track record in business application software and service sales across industries. • Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.