Customer Engagement Manager

🕒 vor 1 Monat

🏄 California – Remote

🏄 California – Remote

💵 $70.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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myKaarma

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2012

☁️ SaaS

🤝 B2B

💳 Fintech

SaaS • B2B • Fintech

myKaarma ist eine umfassende SaaS-Plattform für Autohäuser, die Arbeitsabläufe im Bereich Aftersales, Kundenkommunikation, Terminplanung, mobile Check-ins, Video-Multipoint-Inspektionen, sowie das Management von Ersatzwagen und Transport und die Zahlungsabwicklung einschließlich Aufschlägen optimiert. Das Unternehmen bietet KI-gestützte Werkzeuge zur Automatisierung von Kundenkontakt und eingehenden Mitteilungen, APIs und Integrationen mit OEMs und Partnern, sowie Funktionen zur Zahlungsabwicklung, um die Abstimmung zu vereinfachen und Gebühren zu reduzieren.

Beschreibung

• Own and Grow Client Relationships: Take full ownership of a defined book of business, driving platform adoption and dealership performance through data-backed strategy and regular check-ins. • Drive Product Engagement and Operational Excellence: Conduct high-impact remote consultations to elevate dealership performance across the full suite of platform solutions. • Deliver Client Success with Accountability: Be responsible for customer satisfaction, platform reliability, and timely delivery of insights and support for all accounts in your portfolio. • Partner Strategically Across Teams: Collaborate with the VP of Operations & Consulting and Director of Engagement to refine internal processes, identify new playbooks, and scale best practices. • Champion Continuous Improvement: Where necessary, apply a "Genchi genbutsu" ("go and see") approach to dive deep into dealer operations and recommend tailored strategies that yield measurable performance gains.

🎯 Anforderungen

• Bachelor’s or Master’s degree with 4–8 years of directly relevant experience in the automotive industry (dealership, vendor, OEM), consulting , or a similarly demanding, fast-paced environment. • Deep familiarity with automotive fixed operations —from appointment scheduling through payment processing. • A business degree from an accredited institution and/or equivalent hands-on experience in automotive operations or consulting roles . • A structured and thoughtful approach to solving complex challenges across technology, operations, and people. • Familiarity with well-established change management frameworks and experience applying them to guide clients through operational transformation. • Previous roles in fixed ops leadership , performance consulting , or success management are highly preferred. • You bring a tenacious, solution-oriented mindset—committed to building strong, trust-based relationships even in challenging circumstances. • Highly self-motivated and capable of operating with minimal oversight. • Strong intellectual curiosity and a passion for continuous improvement. • Proficient in identifying patterns, trends, and insights in performance data—and translating them into actionable recommendations. • Exceptional written and verbal communication skills. Able to craft compelling narratives and present findings to both technical and non-technical audiences.

🏖️ Vorteile

• Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. • Health and Wellness : Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. • Time Off: Generous vacation time to recharge and balance life outside work. • In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.