Payments Manager, Merchant Onboarding

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PAR Technology

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1982

🍽️ Lebensmittel & Getränke

💼 Beratung

📦 Logistik

Food & Beverage • Consulting • Logistics

PAR Technology ist ein Unternehmen, das eine umfassende Suite von Technologie-Lösungen für die Gastronomie- und Hotelbranche anbietet. Ihr Angebot umfasst Kassensysteme (POS), digitale Bestellplattformen, Zahlungsdienste und Kundenbindungslösungen. PAR Technology zielt darauf ab, den Betrieb von Restaurants durch cloudbasierte Technologien zu optimieren, die die Geschwindigkeit des Services verbessern, Wartezeiten verkürzen und das allgemeine Gasterlebnis erhöhen. Sie bedienen verschiedene Bereiche wie Schnellrestaurants, Fast-Casual, Kinos, Casinos, Freizeitparks, Hotellerie und Convenience Stores. Durch die Integration verschiedener Prozesse von vorderem bis hin zu hinterem Bereich unterstützt PAR Technology ein einheitliches Handelserlebnis für Unternehmen, die Wachstum anstreben.

Beschreibung

• Own end-to-end onboarding execution from commercial handover to go-live, ensuring every merchant is accurately configured and ready to transact on time • Coordinate across Sales, Underwriting, Compliance, and Product to keep onboarding timelines on track and escalations resolved quickly • Serve as the direct point of contact for merchants during onboarding — setting clear expectations, communicating status proactively, and resolving issues before they become blockers • Manage account configuration including processing parameters, settlement structures, gateway provisioning, and reporting setup • Maintain a clean handoff to the post-go-live stabilization team, ensuring full documentation of each merchant's setup • Leverage AI tools to streamline merchant communications, automate status tracking, and accelerate configuration workflows wherever possible • Serve as PAR's internal center of expertise on payment gateway operations, merchant acquiring, and onboarding compliance requirements (KYC/KYB, card network rules, tokenization, regulatory standards) • Advise Sales and Account Management on how to structure deals that are commercially attractive and operationally executable • Build and maintain onboarding playbooks, process documentation, and training materials — using AI-assisted tools to keep them current, searchable, and scalable • Analyze onboarding data and SLA metrics to identify friction points and drive continuous improvement; apply AI-driven analytics to surface patterns and prioritize fixes faster • Educate internal teams on regulatory updates, processor changes, and evolving scheme requirements • Stay current on emerging AI applications in payments and onboarding, and bring forward concrete recommendations for adoption • Manage, coach, and develop a team of two onboarding specialists through regular 1:1s, performance feedback, and skills development • Actively build your team's AI fluency — embedding AI tools into daily workflows and creating space to experiment, learn, and iterate • Monitor team workload, queue health, and SLA adherence — escalating where needed and removing blockers proactively • Conduct regular quality audits on onboarding work to ensure accuracy and compliance readiness

🎯 Anforderungen

• 4–8 years of experience in payments, payment operations, merchant onboarding, fintech operations, or a related field • Deep working knowledge of payment gateways, merchant acquiring, and processor configurations • Hands-on experience with KYC/KYB processes and payment compliance requirements • Proven ability to manage complex, cross-functional onboarding projects with multiple stakeholders and tight timelines • Experience in restaurant, hospitality, POS, or integrated payments environments strongly preferred • Strong commercial instincts — you understand how onboarding decisions affect merchant satisfaction, revenue, and long-term retention • Demonstrated curiosity and comfort with AI tools; experience applying AI to improve operational workflows is a meaningful plus • Excellent communication skills; comfortable engaging directly with merchants and senior internal stakeholders alike • Prior experience managing or mentoring a small team • CRM experience (Salesforce preferred); familiarity with onboarding or project management tools a plus

🏖️ Vorteile

• Offers Bonus