Customer Success Manager, Court Reporting Experience Required

🕒 vor 1 Monat

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Prevail Legal

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🤖 Künstliche Intelligenz

☁️ SaaS

Legal • Artificial Intelligence • SaaS

Prevail. ai ist die erste KI-gestützte Plattform für Zeugnisverwaltung und Gerichtsberichterstattung, die speziell für rechtliche Verfahren entwickelt wurde. Das Unternehmen arbeitet mit JAMS zusammen, um KI-unterstützte Transkriptionen für ADR bereitzustellen und damit unvergleichliche Datensicherheit in der Gerichtsberichterstattung und Zeugnis-Intelligenz zu gewährleisten. Die Plattform von Prevail erfüllt die Standards SOC 2 Typ 2 und ISO 27001 und bietet moderne Lösungen für die Gerichtsberichterstattung sowie Transkript-Zusammenfassungen, integrierte Präsentations- und Ausstellungsverwaltungstools und leistungsstarke Such- und Überprüfungsfunktionen. Die Plattform unterstützt remote, hybride und persönliche rechtliche Verfahren mit skalierbaren Transkriptionsdiensten in über 90 Sprachen. Ziel von Prevail. ai ist es, Arbeitsabläufe im juristischen Bereich zu optimieren, indem sofortiger Zugriff auf Zeugnisse und KI-gestützte Tools für die Fallvorbereitung und -analyse bereitgestellt werden.

Beschreibung

• Own a portfolio of law firm client relationships, serving as the primary point of contact throughout the client lifecycle • Lead client onboarding, ensuring smooth adoption of Prevail’s platform, workflows, and service standards • Conduct regular business reviews and proactive check-ins to surface needs, address concerns, and identify growth opportunities • Act as a trusted advisor by deeply understanding each client’s litigation support needs and aligning Prevail’s capabilities accordingly • Coordinate deposition session logistics in collaboration with the Operations team, ensuring all resources are confirmed and coverage is airtight • Monitor session delivery in real time; escalate and resolve issues related to court reporters, videographers, interpreters, and support • Step in as needed to assign resources, confirm coverage, or resolve job-related conflicts to protect client experience • Oversee post-session processes, including transcript delivery, quality review, and follow-up communications • Partner with Operations, Sales, and the Transcript/Certification teams to ensure seamless coordination across the client journey • Surface client feedback and recurring issues to internal stakeholders, advocating for product and process improvements • Collaborate with the Dev team to communicate client-facing feature requests and platform updates • Maintain accurate client data and session records within Prevail’s case management and CRM systems • Uphold and enforce Prevail’s quality standards for all service partners including court reporters, videographers, and interpreters • Identify performance trends and escalate service partner concerns through the appropriate channels • Ensure compliance with client-specific preferences, transcript formatting standards, and SLA commitments

🎯 Anforderungen

• 3+ years of experience in customer success, account management, or client services — preferably in legal, court reporting, or litigation support • Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced, deadline-driven environment • Strong written and verbal communication skills with a professional, client-first presence • Proven track record of problem-solving under pressure and resolving operational issues quickly and effectively • Comfort working across cross-functional teams including Operations, Sales, and Development • Preferred: Experience with legal technology platforms, deposition management systems, and court reporting operations • Preferred: Familiarity with litigation support workflows including resources allocation and assignment, transcript certification, videography, and remote deposition technology • Preferred: Exposure to tools such as Reporter Base, CRM platforms, or case management software • Preferred: Bilingual candidates are a plus

🏖️ Vorteile

• Comprehensive benefits plan including medical, dental, vision, 401(k), life insurance, and short-term disability • Five weeks of PTO, all Federal Holidays, and Parental Leave • Generous continued education allowance • Employee stock option plan • Remote-first environment • Open, diverse, and respectful working culture