Client Success Manager – Law Firms

🕒 vor 1 Monat

🌽 Illinois, Kentucky, +8 weitere Bundesländer – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $80.000 - $100.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Proof

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2017

🔌 API

🤝 B2B

💰 €5.500.000 Series A im 2022-03

API • B2B • Legal Services

Proof ist eine umfassende API-Plattform, die den Workflow im juristischen Dienstleistungsbereich verbessert, insbesondere im Job-Management für Anwaltskanzleien. Sie bietet Funktionen zur Erstellung, Verwaltung und Verfolgung rechtlicher Job-Spezifikationen, Abrechnungsrechnungen und zur Pflege detaillierter Aufzeichnungen von Server-Daten. Die Plattform ermöglicht es Anwaltskanzleien, Prozesse wie Job-Zuweisungen, Dokumenten-Uploads, Benachrichtigungen und Kundenkommunikation zu optimieren und somit einen reibungslosen und effizienten Betrieb im juristischen Bereich sicherzustellen.

Beschreibung

• Conduct in-depth needs analysis with law firm clients to understand their specific challenges and objectives • Develop customized solutions and workflows that address the unique needs of each client • Collaborate with internal teams to ensure seamless client onboarding, lead training sessions, and support successful implementation of customized solutions. • Serve as the primary point of contact for clients, providing ongoing support and guidance throughout the engagement • Monitor client usage and engagement, identifying opportunities for upselling and cross-selling by partnering with POD teammates to identify and drive revenue growth • Work closely with your pod (AE and SDR) to ensure alignment on client priorities and account strategies • Act as a liaison between clients and our product and engineering teams to provide feedback and drive product improvements • Build and maintain strong relationships with clients, establishing yourself as a trusted advisor and advocate for their needs • Track and report on client success metrics, including customer satisfaction, retention, and revenue growth • Develop strategic account plans to drive long-term client success and identify growth opportunities • Handle client escalations and concerns, negotiating timelines, scope, and expectations as needed

🎯 Anforderungen

• 5+ years of experience in customer success, account management, or a related client-facing role • Strong communication skills, including the ability to engage effectively with C-suite executives • Proven ability to develop customized solutions and workflows for enterprise clients • Excellent interpersonal and relationship-building skills • Strong analytical and problem-solving abilities, with the capacity to quickly resolve client issues • Ability to work independently and collaboratively with internal teams • Experience with CRM, support, and project management tools, such as HubSpot and Intercom • Legal experience is a plus, but not required • This position requires the employee to live and work from the Central region. • Candidates must reside in one of the following Central US locations: • TX, OK, AR, MO, IL, IN, WI, MI, OH, KY, or WV. • Relocation assistance is not available for this position • This role requires approximately 50 percent travel, including regular in-territory visits up to two weeks each month

🏖️ Vorteile

• Medical, dental, vision, disability insurance, and 401k available • Phone and Internet monthly stipend • Flexible time off (paid planned and sick time, and paid holidays) • Necessary equipment provided