Scheduling & Operations Coordinator

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Satellite Office

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2013

🤝 B2B

🎯 Rekrutierung

B2B • Recruitment

Satellite Office ist ein in den Philippinen ansässiges Unternehmen für Arbeitgeber- und Bürodienstleistungen, das philippinische Fachkräfte mit internationalen Kunden verbindet. Es bietet Premium-Bürostandorte mit technologischer Ausstattung in Metro Manila und Cebu und platziert Mitarbeiter in Positionen, die bedeutende internationale Marken unterstützen. Das Unternehmen legt Wert auf Mitarbeiterengagement, kontinuierliches Lernen und Entwicklung, wettbewerbsfähige Vergütung und Leistungen sowie eine menschenorientierte Kultur, die von Great Place to Work® anerkannt ist.

Beschreibung

• Creating an environment of hope, dignity, health, happiness, comfort, and opportunity • Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with company values • Maintain privacy and confidentiality of employees, clients and participants • Promote career opportunities to attract high quality candidates • Uphold and deliver the Danny Met Sally purpose and philosophy to all prospective support workers • Ensure a positive candidate experience • Ensure clear communication with all clients, client service managers, coordinators and leadership to ensure client requirements regarding experience, training and skillsets can be met • Act as a Danny Met Sally ambassador, and aim to enhance the company's reputation both internally and externally • Provide open, honest, and respectful feedback to the CEO, Board and senior leaders • Be a supportive and reliable team member • Effectively and appropriately manage conflict • Demonstrate a high level of interpersonal and communication skills • Demonstrate motivation and enthusiasm for your work and leaders • Ensure clients receive their scheduled supports by coordinating replacement support workers to provide reasonable coverage or adjusting rosters after hours, as needed. • Maintain detailed records of all interactions and actions taken to ensure continuity of care and accurate reporting • Prepare and submit reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours • Provide real-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety concerns • Coordinate with on-call management or emergency services when situations require further escalation • Ensure that all actions taken during afterhours comply with Danny Met Sally policies, procedures, and relevant legislation • Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures • Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content.

🎯 Anforderungen

• Experience in rostering, scheduling, coordination, or fast-paced operational support roles • Experience in high-volume or time-sensitive environments highly regarded • NDIS or healthcare exposure is advantageous but not essential • Strong communication and coordination skills • Minimum 2 years' experience in a Rostering Coordination role • Highly developed clear and effective communication skills, both verbal and written • Comfortable with working irregular hours and handling a wide variety of tasks, often with little notice or in unpredictable circumstances • Ability to manage multiple tasks, ensure accurate reporting, and pay attention to small details that could have significant impacts • A commitment to our values and the ability to demonstrate these in your work • Professional approach • Ability to understand and navigate complex stakeholder environments • Time management skills with the ability to multitask • Strong personal integrity • Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.

🏖️ Vorteile

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.