Call Center Manager

Stelle nicht auf LinkedIn

🕒 vor 2 Monaten

🐊 Florida – Remote

🐊 Florida – Remote

💵 $3.000 - $5.000 / Monat

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

📞 Callcenter-Mitarbeiter

Jetzt Bewerben

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Sheffa Group

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2019

💄 Schönheit

🧘 Wellness

🛒 Einzelhandel

Beauty • Wellness • Retail

Die Sheffa Gruppe ist ein in Sarasota ansässiger Anbieter von medizinischen Wellness- und Hautpflegeleistungen, der das DermaFix Spa Center betreibt. Sie bieten professionelle Gesichtsbehandlungen, Körperbehandlungen und ästhetische Verfahren wie Microneedling, Kryo-Lifts, RF-Hautstraffung, Kavitation, chemische Peelings und Lipolaser-Behandlungen an. Darüber hinaus verkaufen sie natürliche, organische, ungiftige Hautpflegeprodukte und legen Wert auf fortschrittliche Pflanzenzellen- und medizinische Technologien, sichtbare Ergebnisse, Videotestimonials und flexible Zahlungspläne für Verbraucher.

Beschreibung

• Lead, coach, and motivate a team of outbound sales agents to meet performance targets. • Develop and implement outbound sales strategies to drive revenue growth. • Identify sales trends and customer needs to refine sales approaches. • Track KPIs including call volume, conversion rates, appointments booked, and sales quotas. • Prepare and present regular performance reports to senior management. • Use data and analytics to identify areas for improvement and optimize team performance. • Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines. • Streamline call center processes and workflows to improve efficiency and outcomes. • Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.

🎯 Anforderungen

• 5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role. • Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables. • Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication • Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms. • Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce. • Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance. • Experience coordinating operations across multiple locations or franchises.

🏖️ Vorteile

• Highly Competitive Pay Structure. • Performance Bonuses: Will be discussed upon hiring • Work remotely under specific hours—ideal for self-motivated professionals who value autonomy. • Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role. • Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business. • Loyalty Incentives: Additional compensation for tenure and consistent high performance. • Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success.