Senior Manager, Client Success

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $125.000 - $150.000 / Jahr

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Verndale

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Verndale ist eine Agentur für digitale Erlebnisse, die Organisationen dabei unterstützt, Websites, digitale Erlebnisplattformen (DXP) und E-Commerce-Lösungen zu entwerfen, zu erstellen und zu optimieren. Sie bieten Dienstleistungen in den Bereichen CMS & DXP, Commerce (einschließlich Shopify und BigCommerce), Design & UX, Digitales Marketing, Daten & Analytik, Managed Services und Salesforce-Integrationen an, mit einem Fokus auf Personalisierung, Leistungsoptimierung und messbares Umsatzwachstum. Verndale bedient Geschäftskunden aus verschiedenen Branchen und unterstützt sowohl B2B- als auch D2C-Commerce-Initiativen.

Beschreibung

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue. • Own revenue growth, retention, and overall account health within the portfolio. • Serve as senior relationship lead across multiple client engagements. • Identify expansion opportunities across client organizations. • Build trusted relationships with senior client stakeholders. • Act as a strategic advisor connecting Verndale capabilities to client priorities. • Facilitate strategic conversations around digital initiatives. • Maintain strong communication between clients and internal teams. • Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams. • Ensure alignment between client goals, account strategy, and delivery execution. • Coordinate cross‑functional teams to deliver cohesive client outcomes. • Anticipate and mitigate risks affecting the client experience. • Lead upsells and cross‑sell opportunities within accounts. • Support proposal development and client presentations. • Collaborate with business development leaders on account expansion. • Monitor revenue growth, forecasting, and margin health. • Lead renewal and pricing discussions. • Maintain accountability for financial performance of accounts. • Mentor Client Success Managers and other client‑facing team members. • Lead cross‑functional collaboration across delivery teams. • Contribute to best practices within the Client Success organization.

🎯 Anforderungen

• 8–12 years of experience in client success, account management, or consulting environments. • Experience managing multi‑million‑dollar client portfolios. • Strong commercial and financial acumen. • Bachelor’s degree required. • Up to 25%-50% travel. • Successful candidates must be able to travel freely to client locations in the United States and Canada.

🏖️ Vorteile

• Generous paid company holidays, vacation, and paid sick time to every employee starting on day one. • Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. • Support a healthy work/life balance. • Fully remote enabled and embrace the evolving definition of the workplace.