Client Support Specialist

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Careology

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11 - 50 employés

💰 Seed Round en 2019-11

Careology a commencé avec une mission : transformer les soins traditionnels contre le cancer. Nous révolutionnons l'industrie de la santé avec des produits numériques uniques qui connectent les patients à leur famille, leurs amis et les professionnels de santé. Nous croyons que toute personne vivant avec le cancer et y faisant face devrait être mieux armée pour se sentir plus autonome et en contrôle. Nous fournissons aux professionnels de santé des informations de santé en temps réel et des aperçus de surveillance à distance pour les aider à soutenir de façon proactive. Notre ambition est de rendre les jours difficiles plus gérables - et de faire en sorte que les bons jours soient plus fréquents. Service recommandé par Macmillan Cancer Support, approuvé par ORCHA et partenaire de UKONS. Disponible au téléchargement sur iOS et Android.

Description

• Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours • Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team • Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice • Resolve non-technical queries independently, drawing on product knowledge and good judgement • Log, categorise and track issues to help the team identify patterns and improve the platform over time • Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence • Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones

🎯 Exigences

• A recent graduate looking for a meaningful first step in a fast-growing health tech company • Excellent written communication skills. You write clearly, concisely and with warmth • Strong common sense and the ability to understand a problem quickly, even when it's not fully formed • A calm, organised approach - you can manage multiple conversations at once without losing focus • Genuine curiosity and a willingness to learn how a complex product works • A passion for getting things right for people, you take pride in leaving every interaction better than you found it • Reliable and self-motivate, you can work independently in a remote setting during set US business hours • An appreciation that behind every ticket is a clinical team under pressure, and a desire to help make their day a little easier • A degree or experience in healthcare, communications, business, psychology or a related field is a plus, but not required

🏖️ Avantages

• A fully remote role based in the US, full-time at $40,000–$45,000/year • Real responsibility from day one, you will be a meaningful part of how Careology shows up for its clinical clients • Direct exposure to a UK-headquartered health technology company operating at the intersection of AI, oncology and patient care • A supportive, close-knit team that takes quality and compassion seriously • Regular check-ins and mentorship to help you grow in the role • A pathway to a meaningful career at the intersection of oncology, AI and digital health. Where the work you do genuinely changes outcomes for patients and the people who care for them.