CS Manager

Emploi pas sur LinkedIn

🕒 il y a 23 jours

🏈 Alabama, California, +18 états de plus – Distant

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $60 000 - $65 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Clear Star

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2023

💼 Conseil

🏛️ Gouvernement

👥 RH Tech

Consulting • Government • HR Tech

Clear Star est un cabinet de conseil spécialisé dans l'accompagnement des organisations gouvernementales pour adopter de nouveaux modèles opérationnels et améliorer leur efficacité organisationnelle. L'entreprise se spécialise dans la résolution de défis liés à la culture du leadership, la formation d'équipes de haute performance, et la transformation opérationnelle globale. Clear Star vise à favoriser l'autonomie au sein des organisations grâce à une gamme d'outils diversifiés comprenant le coaching, les ateliers et les méthodologies agiles, garantissant à leurs clients la capacité de naviguer et de prospérer dans un environnement en constante évolution.

Description

• Lead, manage, and inspire a team of Client Service Advocates and Team Leads • Drive team performance across productivity, attendance, quality, and customer experience • Conduct regular 1:1s, set objectives, and deliver coaching • Foster continuous learning and support professional development • Motivate and develop team members through accountability, recognition, and performance feedback • Champion a customer-centric approach and ensure swift, effective issue resolution • Design, implement, and improve client service policies, procedures, and standards • Partner with cross-functional teams and leadership to address client needs and enhance service offerings • Track and measure client service KPIs, including response time, customer satisfaction, and first-touch resolution • Generate performance reports and feedback loops to identify trends and improvement opportunities • Use Domo or comparable platforms to monitor team performance and inform operational decisions • Build collaborative relationships with operations, account management, and leadership

🎯 Exigences

• 2–5 years of experience in a customer service management or supervisory role • 2+ years of Level II client support or technical support experience with a commercial application • Demonstrated ability to lead, coach, and develop a team in a remote or distributed environment • Strong analytical and data-driven mindset • Experience with Domo or comparable data visualization and performance tracking platforms • Proficiency in Microsoft Office Suite • Experience with CRM and ticketing platforms such as Salesforce, Zendesk, or equivalent • Excellent written and verbal communication and interpersonal skills • Strong problem-solving skills with the ability to manage conflict and drive resolution effectively • Highly organized with strong time management skills and the ability to manage competing priorities independently • Proven ability to learn and apply new software tools and systems quickly with minimal supervision • Reliable, secure high-speed internet connection; cable or fiber, with minimum 75 Mbps download / 10 Mbps upload preferred • Dedicated home office space that is noise- and distraction-free, with a strong wireless or wired Ethernet connection • Valid physical address; PO Boxes not supported • Ability and desire to communicate and collaborate with team members via chat and webcam • H-1B Visa Sponsorship is not available for this role

🏖️ Avantages

• Paid healthcare premiums • Paid life insurance premiums • Low-cost dental insurance • Low-cost vision insurance • Company-paid basic life insurance • Company-paid Short-Term Disability policy • Employee assistance program • 401(k) matching up to 4% • Time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • Learning and development opportunities • Employee Referral Program