Account Manager

🕒 il y a 1 mois

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Dodge Construction Network

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1891

🤝 B2B

☁️ SaaS

🏪 Place de marché

B2B • SaaS • Marketplace

Dodge Construction Network est un fournisseur d'intelligence de marché dans le secteur de la construction et d'outils de connexion numérique qui aident les entrepreneurs, architectes, ingénieurs, fabricants et fournisseurs à trouver des projets, gérer les appels d'offres et se connecter avec les décideurs. L'entreprise offre un annuaire consultable de projets, plans, spécifications, données de produits/fabricants et objets BIM, des pistes de RFP/RFQ vérifiées, des prévisions et analyses, ainsi que des services de conseil via des plateformes SaaS et des solutions basées sur les données pour soutenir la croissance des entreprises sur les marchés de la construction commerciale et résidentielle.

Description

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities • Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and effectively overcome objections • Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience • Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices • Achieve key performance metrics related to retention, renewals, upsell, and engagement • Maintain accurate and timely documentation of all client interactions within CRM systems • Continuously build knowledge of products, industry trends, and best practices

🎯 Exigences

• 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools (e.g., Word, Excel, PowerPoint) • Basic understanding of the construction industry or the ability to learn quickly

🏖️ Avantages

• Comprehensive benefits • Uncapped commissions plans or annual discretionary performance bonus