Account Manager

🔥 il y a 15 heures

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Dodge Construction Network

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1891

🏗️ Construction

💼 Conseil

📦 Logistique

Construction • Consulting • Logistics

Dodge Construction Network est un fournisseur d'intelligence de marché dans le secteur de la construction et d'outils de connexion numérique qui aident les entrepreneurs, architectes, ingénieurs, fabricants et fournisseurs à trouver des projets, gérer les appels d'offres et se connecter avec les décideurs. L'entreprise offre un annuaire consultable de projets, plans, spécifications, données de produits/fabricants et objets BIM, des pistes de RFP/RFQ vérifiées, des prévisions et analyses, ainsi que des services de conseil via des plateformes SaaS et des solutions basées sur les données pour soutenir la croissance des entreprises sur les marchés de la construction commerciale et résidentielle.

Description

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion opportunities • Proactively identify retention risks and address customer dissatisfaction • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and overcome objections • Partner with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally by communicating and addressing feedback • Provide product training, demos, onboarding support, and best practices guidance • Achieve metrics related to retention, renewals, upsell, and engagement • Document client interactions accurately and timely in CRM systems • Build knowledge of products, construction-industry trends, and best practices • Report directly to the Director, Regional Sales

🎯 Exigences

• Bachelor's degree in a related field and/or equivalent education and work experience • 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools such as Word, Excel, and PowerPoint • Basic understanding of the construction industry or ability to learn quickly • Willingness to travel as needed for face-to-face account meetings • Legally authorized to work in the United States without now or future sponsorship • Background check required after a conditional job offer • Preferred: experience in a SaaS or customer-facing environment • Preferred: familiarity with CRM or order management systems

🏖️ Avantages

• Market competitive salary • Comprehensive benefits • Uncapped commissions plans or an annual discretionary performance bonus, for applicable roles • Remote, home-office based role • Reasonable accommodation or assistance completing the online application • Equal employment opportunity and commitment to a diverse workforce