Customer Success Manager, Manufacturing Intelligence

🕒 il y a 9 jours

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 9 jours.
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Factbird

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

🍽️ Alimentation et boissons

🚘 Automobile

💼 Conseil

Food & Beverage • Automotive • Consulting

Factbird est une entreprise spécialisée dans l'intelligence manufacturière qui propose une suite prête à l'emploi de matériel IIoT et de logiciels cloud pour offrir aux fabricants une visibilité en temps réel de la production, un suivi OEE, une planification et des analyses. Sa plateforme combine des dispositifs de périphérie, des intégrations PLC et capteurs, une analyse vidéo et un assistant IA pour la fabrication avec des opérations connectées, des flux de travail de qualité et de maintenance, et des outils de formation de la main-d'œuvre pour réduire les temps d'arrêt, le gaspillage et la paperasse manuelle. Factbird cible les clients industriels (agroalimentaire, pharmaceutique, automobile, emballage, et plus) et offre des API, des intégrations aux systèmes ERP/MES/BI, des services d'intégration et des déploiements personnalisables.

Description

• Own a portfolio of manufacturing customers from go-live onward • Run Factbird’s standard deployment package for new and existing customers, on site and remotely • Take over customers from Solutions at go-live and own adoption • Run system audits and configuration clean-ups • Lead annual support visits and provide leadership with results and next steps • Deliver paid Professional Services, including problem-solving coaching and Kaizen project weeks • Coach operators, supervisors, and managers to turn losses into actions • Help leaders incorporate Factbird into daily and weekly performance routines • Facilitate improvement workshops with measurable actions and clear owners • Coach new colleagues on Professional Services packages over time • Assess customer usage and risk, maintain the retention tracker, and raise at-risk or expandable accounts • Initiate response plans for at-risk customers • Identify expansion opportunities and hand qualified leads to Account Executives • Support Account Managers with demos and sales presentations during upselling • Bring customer cases to Product field feedback sessions • Conduct case study interviews and share results with site leaders • Plan multi-site and complex deployments with Solutions and Sales • Share lessons in team case reviews and improve playbooks, templates, and training content • Report to the Director of Customer Success & Professional Services and collaborate with Sales, Solutions, and Product

🎯 Exigences

• Openness to around 80% business travel, mainly across the UK and Europe, with occasional trips further afield such as Asia • Fluent English; a second European language at business level is ideal • Experience in manufacturing environments, ideally multi-site, working with shop-floor personnel through senior leadership • 5+ years in manufacturing operations, continuous improvement, OEE/lean coaching, or customer success/consulting for manufacturing software • Solid grasp of OEE, downtime, throughput, scrap, and quality • Experience facilitating workshops and coaching teams through behavioral change • Comfort with digital tools, dashboards, and data, with ability to explain them simply • Confidence presenting to audiences ranging from shift briefings to leadership reviews and live software demos • Experience with MES, OEE, shop-floor monitoring systems, or SaaS customer success • Experience leading multi-site rollouts or standardization programs • Lean, Six Sigma, or similar continuous improvement training • Experience supporting sales through product demos, proposals, renewals, or expansions • Ability to follow proven standards and improve them • Ability to remain direct and calm in difficult customer conversations

🏖️ Avantages

• Flexible working hours • Competitive salary • Internet reimbursement • Thoughtful, human onboarding • Bi-yearly Individual Development Plan conversations and career path support • Company-wide kickoffs and team days • Global, inclusive culture • Equal opportunity employer committed to a respectful, valued, and inclusive workplace

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