Customer Success Specialist

Emploi pas sur LinkedIn

🕒 il y a 21 jours

⛷️ Utah – Distant

⛷️ Utah – Remote

💵 $23 - $26 / heure

⏰ Temps Plein

🟢 Junior

🏆 Customer Success

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InsCipher

Site WebLinkedInTous les Emplois

11 - 50 employés

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

InsCipher est une entreprise de logiciels et de services B2B qui simplifie le calcul, le dépôt et le paiement des taxes sur les lignes excédentaires pour les participants de l'industrie de l'assurance. Elle propose une plateforme SaaS certifiée SOC-2 (InsCipher Connect®), des services de dépôt entièrement gérés, et des API pour développeurs (Tax Calculator API, Tax Docs API) afin d'aider les MGA, les courtiers, les agences de détail et les transporteurs à automatiser la conformité fiscale et le reporting à travers les États et territoires des États-Unis.

Description

• Act as a primary point of contact for inbound support requests and respond promptly to support calls, chats, and emails • Assess, categorize, and reassign support requests to appropriate internal team members as needed • Troubleshoot and diagnose product, system, and service-related issues • Advocate for customers by capturing feature requests and customer feedback • Deliver customer support through phone, email, and chat interactions • Manage customer escalations with professionalism and attention to resolution • Track and document customer interactions, communications, and action items accurately • Collaborate cross-functionally to support process improvements and operational efficiency • Develop knowledge of InsCipher products, services, and surplus lines processes • Required to perform other duties as requested, directed, or assigned

🎯 Exigences

• Bachelor’s degree preferred • 1+ years of direct customer service experience required • Strong written and verbal communication skills • Strong technical aptitude and organizational skills • Proficiency with Windows and Microsoft Office Suite applications • Strong interpersonal and problem-solving skills • Ability to work independently and manage multiple priorities • Knowledge of surplus lines tax filing preferred

🏖️ Avantages

• Health, dental, and vision plans • Amazing work-life balance with 4 weeks of Paid Time Off • 10 Paid Company Holidays with 2 floating holidays • 401K Programs with employer match • Personal assistance programs for support in a healthy personal and work life