Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇩🇪 Allemagne – Télétravail

💵 €55 000 - €60 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 1%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 49 jours.
• Les offres de cette entreprise sont généralement pourvues en 44 jours.

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Leadfeeder

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

📣 Marketing

🛍️ eCommerce

💰 Series A en 2019-04

Consulting • Marketing • eCommerce

Leadfeeder est un logiciel d'analyse des visiteurs de sites web qui vous montre les entreprises visitant votre site, comment elles sont arrivées là et quelles pages elles ont consultées. Pensez à nous comme à votre outil de génération de leads, de marketing basé sur le compte et d'intelligence commerciale, tout en un, comme un burrito. Il vous suffit d'installer le script Leadfeeder Tracker en moins de 5 minutes ! Le Leadfeeder Tracker révélera jusqu'à 30 % d'entreprises supplémentaires presque en temps réel (nouveaux leads chaque heure). Vous pouvez essayer Leadfeeder Premium gratuitement pendant 14 jours (aucune carte de crédit requise). De plus, nous nous intégrons avec plusieurs outils : Google Analytics, MailChimp, Pipedrive, Salesforce, HubSpot et bien d'autres ! Nous sommes une startup internationale avec siège social à Helsinki, en Finlande.

Description

• Own named customer coverage through a small CSM team, driving stalled adoption, securing renewals, and stabilising at-risk relationships. • Own the digital long tail through triggered outreach, one-to-many programs, self-serve enablement, a shared expansion queue, and Support hand-offs. • Own onboarding for every eligible new mid-tier customer, maintaining booking mechanics, volume, and completion rates. • Decide and defend capacity allocation across named coverage, digital programs, and onboarding. • Design lifecycle campaigns, office hours, webinars, in-product prompts, and self-serve paths for customers without named owners. • Determine where human conversations add value versus where programs are sufficient, adjusting based on evidence. • Collaborate with Marketing, Product, and Sales on cross-functional customer success motions. • Monitor renewal load, expansion signals, and onboarding volume weekly and act on them. • Convert usage and health signals into thresholds for human conversations, programs, or noise. • Build reporting on portfolio health, retention risk, and expected revenue movement. • Feed customer insights back into Product, Marketing, and Sales. • Apply AI to health scoring, risk alerting, outreach personalisation, and call preparation. • Launch AI initiatives that improve the operating model's economics, using the internal AI ops team. • Coach a small team across individual accountability, program-driven work, and high-volume onboarding. • Develop skills in renewal, expansion, onboarding, and early risk conversations. • Set outcome-based expectations focused on adoption, renewals, and expansion. • Hire and develop the team as it grows.

🎯 Exigences

• Experience running CS at scale — named coverage, pooled/tech-touch, or a mix. • Experience designing and standing up an alternative CS coverage model if only one type has been run. • Track record of managing and developing people across genuinely different ways of working on one team. • Real exposure to digital or programmatic CS within B2B SaaS, including lifecycle campaigns, automated outreach, and one-to-many enablement. • Commercial background or close to it: sales, RevOps, or a CS role carrying retention and expansion targets. • Strong data literacy and ability to turn usage and health data into coverage decisions. • Practical AI fluency; experience putting AI tools into a CS or RevOps workflow and making them stick. • Comfort with a young operating model and validating and adjusting it. • Product-led or high-velocity SaaS experience serving a large volume of smaller customers. • Familiarity with Salesforce, Intercom, round-robin scheduling, or sales engagement platforms. • RevOps, Sales Ops, or CS Ops background alongside people management.

🏖️ Avantages

• The chance to work with a very knowledgeable, high-achieving and fun team. • An international, diverse, dynamic and committed work environment. • The opportunity to work remotely, with a flexible work schedule. • Mental health support with Auntie.

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