Customer Support Specialist

🕒 il y a 10 jours

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Levin Furniture & Mattress

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1920

🛒 Commerce de détail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Levin Furniture & Mattress est une entreprise de vente au détail spécialisée dans la vente d'une large gamme de meubles et de matelas pour différentes pièces de la maison. Avec des sites à Altoona, Canton, Cleveland, Greensburg, Pittsburgh, State College et Youngstown, Levin Furniture & Mattress vise à offrir un environnement d'achat accueillant où les clients peuvent trouver des pièces de qualité qui correspondent à leur mode de vie et à leur budget. L'entreprise s'engage activement dans le soutien communautaire à travers des initiatives caritatives et met l'accent sur la satisfaction client avec des options de financement flexibles et des protections pour leurs produits.

Description

• Provides highest level customer support by resolving escalated customer complaints/questions. • Processes highest volume of inbound calls and other correspondence. • Negotiates alternative options for warranty with manufactures on behalf of the customer. • Identifies product trends and communicates concerns to quality team. • Collaborates with stores, merchandising and other operations departments to quickly solve issues. • Processes subcontractor invoices. • Identifies and corrects discrepancies. • Schedules service appointments. • Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems. • Communicates with internal and external personnel in a professional and timely manner. • Maintains accurate files and processes in order to maximize productivity. • Processes open work orders in need of resolution. • Performs other support as needed. • Other duties as assigned.

🎯 Exigences

• High school diploma or equivalent combination of education and experience. • Previous clerical experience preferred • Excellent verbal and written communication, and listening skills. • Basic reading and comprehension skills. • Basic numerical reasoning skills. • Ability to complete paperwork in an accurate, neat and efficient manner. • Demonstrated knowledge of software, including Microsoft Office. • Excellent organizational skills. • Outstanding customer service skills. • Ability to multi-task in a fast paced working environment. • Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

🏖️ Avantages

• PTO - Start accumulating PTO on your FIRST DAY! • Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO • Generous Employee Discount • Friendly, Supportive Work Environment. • Growth Opportunities