Client Success Manager, Enterprise Accounts

🕒 il y a 1 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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OfficeSpace Software

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

📦 Logistique

📣 Marketing

💰 €150 000 000 Private Equity Round en 2022-01

Consulting • Logistics • Marketing

OfficeSpace est la plateforme de référence pour les entreprises qui cherchent à gérer toutes les perturbations actuelles au sein du lieu de travail. Elle simplifie tout, de la gestion des espaces et de la distanciation sociale à la réservation de bureaux et aux demandes des employés. Les solutions traditionnelles de gestion des lieux de travail posent problème car elles limitent vos options lorsqu'il s'agit de visualiser les plans d'étage, de tester des dispositions de sièges, de coordonner les horaires de travail, de gérer les demandes, etc. Cela signifie que vous êtes également contraint de proposer des options limitées à vos employés. Pour créer un meilleur environnement pour tous, trois éléments sont essentiels : une plateforme plus innovante, une expérience plus intuitive, et une équipe plus engagée. Seule OfficeSpace propose cette approche, c’est pourquoi des bureaux autour du monde, dans des entreprises allant de Dropbox à Mailchimp en passant par PetSmart, s'appuient tous sur OfficeSpace. Créez un meilleur endroit pour tous.™

Description

• Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures and executive stakeholders. • Build trusted relationships with executive sponsors and business leaders, becoming a strategic advisor throughout the customer lifecycle. • Lead enterprise onboarding, adoption, and value realization strategies that accelerate measurable business outcomes. • Develop and execute strategic Success Plans aligned to customer objectives, adoption milestones, and long-term business goals. • Use AI-powered customer success platforms to monitor customer health, predict risk, recommend next-best actions, and identify expansion opportunities. • Lead executive Quarterly Business Reviews (QBRs) that connect product adoption to measurable business impact and ROI. • Partner with Sales to develop account strategies that support renewals, expansion, and long-term customer growth. • Lead renewal planning and executive renewal conversations that reinforce customer value and business outcomes. • Advocate for customers by partnering with Product, Engineering, Professional Services, and Support to resolve challenges and influence product direction. • Translate customer feedback into actionable insights that improve our product, customer experience, and go-to-market strategy. • Design AI-assisted customer engagement workflows that improve operational efficiency while preserving meaningful customer relationships. • Analyze customer data, industry trends, and organizational change to proactively guide enterprise customers through workplace transformation. • Act as an AI-first operator by orchestrating AI agents for research, meeting preparation, executive communications, account planning, customer health analysis, and opportunity discovery—validating recommendations through sound business judgment. • Champion continuous improvement by identifying scalable playbooks, automation opportunities, and best practices across the Customer Success organization.

🎯 Exigences

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment. • Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles. • Strong executive presence with the ability to influence C-level decision makers. • Experience driving customer adoption, retention, renewals, expansion, and measurable business outcomes within recurring revenue businesses. • Expertise building executive business reviews, strategic account plans, and long-term customer success strategies. • Experience using Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies. • AI fluency, including experience using AI-enabled platforms for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity. • Experience orchestrating multiple AI tools responsibly while validating outputs through business judgment, customer context, and data quality. • Strong analytical thinking with the ability to translate data into executive-level recommendations. • Exceptional organization, prioritization, and program management skills across complex enterprise engagements. • Excellent executive communication, stakeholder management, and cross-functional collaboration skills. • Curiosity, adaptability, and a growth mindset with a passion for learning and applying emerging AI capabilities. • A customer-first mindset that balances technology with empathy, trust, and long-term partnership.

🏖️ Avantages

• Competitive benefits and rewards package globally designed to support health, well-being, and financial security