Inside Sales Representative – Diagnostic Imaging Parts

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Probo Medical

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Probo Medical est un fournisseur mondial d'équipements d'imagerie médicale diagnostique, de pièces détachées, de services de reconditionnement, de location, de réparation, de formation et de services associés. La société fournit des équipements neufs et reconditionnés d'échographie, IRM, CT, rayons X, médecine nucléaire/systèmes TEP et dispositifs de surveillance, effectue des réparations et des reconditionnements certifiés ISO 13485 avec garanties, et propose le financement d'équipements, des locations, des services sur le terrain, et des formations pour les hôpitaux, cliniques, centres d'imagerie et clients vétérinaires.

Description

• Serve as the primary point of contact for inbound diagnostic imaging parts inquiries via phone, email, and other channels • Respond to requests for quotations, pricing, availability, and technical information • Develop accurate and competitive quotations to maximize quote conversion and revenue • Follow up on open quotations to increase win rates and secure purchase orders • Build relationships with hospitals, independent service organizations, OEM service providers, and biomedical engineering departments • Use internal inventory systems to identify available parts, exchange options, and alternatives • Recommend substitute or upgraded products when appropriate • Process customer orders accurately and efficiently • Coordinate with Operations, Repair, Procurement, and Logistics teams for timely fulfillment and customer satisfaction • Maintain accurate customer records, quotations, and sales activities in company systems • Resolve concerns regarding pricing, availability, order status, and product selection • Develop working knowledge of diagnostic imaging systems, replacement parts, exchange programs, and company service offerings • Meet or exceed metrics including quote turnaround time, quote conversion, order accuracy, revenue, and customer satisfaction • Collaborate with teammates to improve response times, sales processes, and customer experience • Maintain professional relationships with customers, suppliers, colleagues, and management • Perform other duties as assigned

🎯 Exigences

• High School Diploma/GED or a minimum of 3 years of related experience, or equivalent combination of education and experience • Three or more years of experience in inside sales, customer service, or parts sales • Experience in diagnostic imaging, biomedical equipment, medical equipment, industrial equipment, or technical parts sales preferred • Ability to manage multiple customer opportunities in a fast-paced sales environment • Strong verbal and written communication skills • Excellent organizational and time management abilities • Ability to build customer relationships and close transactional sales opportunities • Proficiency with Microsoft Office and CRM/ERP software such as Salesforce • Ability to learn technical product information and communicate value effectively • Associate or bachelor’s degree preferred • Experience selling replacement parts for diagnostic imaging equipment preferred • Experience using Salesforce or similar CRM platforms preferred • Ability to work seated while using a computer for extended periods, up to 8 hours per day • Strong attention to detail and ability to manage multiple priorities simultaneously