Project Lead, Customer Experience

Emploi pas sur LinkedIn

🕒 il y a 9 jours

🏄 California, Nevada, +1 états de plus – Distant

🏄 California – Remote 🎰 Nevada – Remote 🗽 New York – Remote

💵 $143 000 - $179 000 / an

⏰ Temps Plein

🟠 Senior

💝 Support Client

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Ridgeline

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

💸 Finance

☁️ SaaS

💳 Fintech

Finance • SaaS • Fintech

Ridgeline est une entreprise qui propose une plateforme cloud conçue pour les sociétés de gestion d'investissement. Elle fournit des solutions pour l'engagement client, la gestion de portefeuille, le trading, la conformité, la comptabilité et le reporting, le tout intégré dans une plateforme unique dotée d'une intelligence artificielle. Ridgeline vise à améliorer l'efficacité opérationnelle, la transformation numérique et la croissance de ses clients en consolidant plusieurs systèmes en un seul. La plateforme est reconnue pour son design intuitif, évolutif et sécurisé qui soutient diverses opérations financières et favorise une meilleure gestion des relations avec les investisseurs. Ridgeline se positionne comme un outil transformateur pour les entreprises cherchant à progresser dans un paysage industriel compétitif.

Description

• Lead enterprise software implementations from kickoff through go-live for Ridgeline’s cloud platform • Define project scope, schedules, deliverables, and success criteria in partnership with customer and internal stakeholders • Coordinate cross-functional teams and assign responsibilities to maintain alignment and accountability across project workstreams • Communicate clearly with stakeholders at all levels to manage expectations, provide status updates, and escalate risks appropriately • Manage project budgets and track financial performance to ensure transparency and alignment with forecasts • Monitor quality standards across all phases of the project lifecycle to ensure successful delivery outcomes • Identify and mitigate delivery risks proactively to keep implementations on track and within scope • Facilitate retrospectives and analyze project outcomes to drive continuous improvement across delivery practices • Contribute directly to critical project activities when needed to ensure project milestones and timelines are achieved • Foster collaborative relationships with internal teams and customer stakeholders to strengthen implementation success • Support the evolution of Ridgeline’s delivery frameworks and operational processes through feedback and lessons learned • Leverage AI-powered tools such as ChatGPT and other emerging technologies to improve project documentation, communication, and execution efficiency.

🎯 Exigences

• Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field • 7+ years of experience leading investment management software implementations in a customer-facing role • Strong understanding of investment management workflows across front and back office including portfolio accounting, performance, trading, and compliance • Proven experience managing enterprise software projects involving multiple stakeholders and technical workstreams • Highly organized with strong time management and prioritization skills • Ability to operate independently while maintaining strong collaboration with internal and external stakeholders • Demonstrated ability to build trusted relationships with customer teams including executive stakeholders • Strong written and verbal communication skills • Demonstrated curiosity and ability to learn new technologies and tools quickly • Willingness to learn about cutting-edge technologies while cultivating expertise in the investment management domain • An aptitude for problem solving • Ability to communicate effectively • Serious interest in having fun at work.

🏖️ Avantages

• unlimited vacation • educational and wellness reimbursements • $0 cost employee insurance plans