Provider Growth & Success Manager

🕒 il y a 2 mois

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Wonderschool

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

📚 Éducation

👥 B2C

👥 RH Tech

💰 €25 000 000 Series B en 2022-01

Education • B2C • HR Tech

Wonderschool est une entreprise spécialisée dans la fourniture de solutions de garde d'enfants, offrant diverses ressources aux familles, aux fournisseurs de services de garde, aux gouvernements et aux employeurs. L'entreprise se concentre sur l'aide aux parents pour trouver des options de garde d'enfants de haute qualité, y compris des écoles maternelles, des crèches, la garde d'enfants à domicile et des programmes agréés. Wonderschool soutient également les fournisseurs de services de garde en proposant des formations, une assistance pour les licences et un logiciel de gestion pour faciliter et développer leur activité. Pour les gouvernements, Wonderschool aide à augmenter les programmes de garde d'enfants de qualité et pérennes, et pour les employeurs, elle offre des avantages de garde d'enfants pour soutenir les parents actifs. L'entreprise est reconnue comme un leader dans le domaine des solutions de garde d'enfants aux États-Unis.

Description

• Support providers across their full lifecycle—from onboarding and launch to ongoing growth and expansion • Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach • Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability • Serve as a trusted advisor, guiding providers through challenges and opportunities • Coach providers on small business fundamentals, including pricing, budgeting, and financial planning • Support providers in building sustainable operations, including staffing and long-term growth strategies • Help providers develop strong program positioning, parent communication, and community engagement • Guide providers in setting and achieving measurable business goals • Guide providers through state licensing requirements and regulatory processes • Support preparation for inspections and ongoing compliance • Assist with business setup tasks such as documentation, registration, and operational readiness • Ensure providers meet required standards to successfully launch and operate • Lead onboarding and training for Wonderschool’s platform and tools • Help providers adopt key features that improve efficiency, enrollment, and revenue • Deliver live trainings, walkthroughs, and ongoing support for non-technical users • Identify gaps in adoption and proactively drive deeper product usage • Support providers in building and managing enrollment pipelines • Guide branding, local visibility, and digital presence (including marketplace listings and reviews) • Coach providers on converting inquiries into enrollments and improving parent engagement • Help providers execute local marketing strategies and community outreach • Conduct regular in-person visits and host trainings across the region • Facilitate group sessions, workshops, and Wonderschool Academy programs • Represent Wonderschool in the field at events and community engagements • Travel regularly to support provider success and relationship-building • Maintain accurate provider records and insights in internal systems • Partner with Sales, Support, Product, and Engineering to improve provider experience • Surface trends, challenges, and opportunities from the field to inform product and process improvements

🎯 Exigences

• 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles • Experience working with small business owners or entrepreneurs • Strong understanding of business fundamentals (pricing, budgeting, operations) • Experience training or supporting non-technical users on software platforms • Excellent communication and relationship-building skills • Strong organizational skills and ability to manage multiple providers simultaneously • Willingness and ability to travel regularly within the region • Experience working in regulated industries (childcare, education, healthcare, or similar) • Familiarity with licensing or compliance processes • Experience with SaaS onboarding or implementation • Experience using CRM tools (e.g., HubSpot) • Experience coaching or mentoring business owners.