Care Technical Support Supervisor

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Lead, coach, mentor, and develop a team of Remote Care Technical Support Specialists • Drive team performance through KPI management, quality monitoring, and continuous improvement initiatives • Manage talent development, performance reviews, succession planning, and employee engagement activities • Oversee technical support operations and ensure timely, accurate responses to customer and stakeholder inquiries • Coordinate clinical and technical projects, including product testing, technical communications, and user evaluations • Support development and delivery of technical training programs • Collaborate with Regulatory Affairs, Quality, Engineering, Marketing, Sales, and global stakeholders on product-related issues • Review and approve technical documentation, manuals, technical notes, and communications for accuracy and compliance • Participate in developing new systems, reporting tools, and process improvements • Represent the EMEA region in cross-functional and international initiatives • Act as an escalation point for complex clinical and technical inquiries • Provide backup technical support to customers and field teams when required • Ensure compliance with FDA regulations, QMS, EMS, and company policies

🎯 Requirements

• Bachelor’s degree in engineering, Biomedical Engineering, Life Sciences, Healthcare, Nursing, or a related discipline • Significant experience in technical support, clinical support, medical devices, remote patient monitoring, or cardiac rhythm management environments • Previous leadership or people management experience, with demonstrated success coaching and developing teams • Strong analytical, problem-solving, and decision-making skills • Experience working with KPIs, quality systems, and continuous improvement methodologies • Excellent verbal and written communication skills with the ability to engage effectively with healthcare professionals and cross-functional stakeholders • Ability to manage multiple priorities in a fast-paced, customer-focused environment • Willingness to travel occasionally to Abbott offices and stakeholder locations • Experience supporting Cardiac Rhythm Management (CRM) devices and Remote Monitoring technologies • Knowledge of medical device regulations, quality standards, and regulatory requirements • Experience working within a global, matrixed organization • Fluent English communication skills; additional European languages are advantageous

🏖️ Benefits

• Career development with an international company • Access to growth and learning opportunities • Company recognition as a great place to work • Supportive workplace recognized for diversity, working mothers, female executives, and scientists