Technical Service Specialist – Midlands

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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👻 Ghost score 10%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Provide technical support to Abbott’s customer base across the Midlands • Handle installations and deinstallations • Perform repairs and instrument hardware or software upgrades • Provide basic training to customers and Abbott Ambassadors • Schedule and perform planned maintenance activities • Perform new customer and laboratory site inspections for contract/tender preparations and new-installation design • Conduct or assist with installation of instruments, AbbottLink, and automation • Perform IQOQ procedures during and after installation • Assist with customer business reviews • Schedule, perform, and document hardware and software updates (TSBs) • Deliver basic customer operator introductory training after installations or hardware/software upgrades • Provide basic technical coaching and training to other Technical Service Specialists

🎯 Requirements

• Bachelor’s degree or equivalent experience required • Bachelor’s / Engineering degree in medical, electrical, mechanical or medical technology preferred • Proven track record in a similar position, supported by management and customer references • Successful engagement with customers, specifically key stakeholders, and lab staff • Excellent product and industry knowledge • Excellent experience and process skills of the business functions service delivery • Excellent communication skills • Ability to identify and drive resolution of issues • Technical expertise for product line responsibility • Coaching and training skills • Excellent experience in use of analytical tools and software • Willingness and ability to travel 75% of the time • Ability to drive a personal auto or company car or truck, or a powered piece of material handling equipment

🏖️ Benefits

• Competitive salaries • Superb defined contribution pension scheme • Private healthcare • Life assurance • Flexible benefits scheme