Customer Service Representative

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Achieve customer and client KPI targets for contacts received through multiple channels while complying with data protection legislation • Deliver an excellent customer experience through customer-focused, right-first-time service • Manage customer complaints to a satisfactory conclusion • Respond to contacts from internal and external customers through all available channels • Accurately capture data and enter it into relevant systems • More experienced Advisors support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics

🎯 Requirements

• Experienced Customer Service Representative • Excellent interpersonal and organisational skills • Highly effective verbal and written communication skills • High standard of vocabulary and grammar • Telephone and computer literate • Ability to demonstrate empathy and ownership of customer problems • Ability to inspire customer confidence • Self-motivated

🏖️ Benefits

• Up to £26,227.50 basic salary • 23 days’ holiday, rising to 27 days • Opportunity to buy extra leave • Paid day out of the office for volunteering • Auto-enrolment company pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary benefits including retail and socialising discounts, health and wellbeing, travel, and technology benefits • Access to Employee Network Groups • Career growth and skills development opportunities