Product Expert

Job not on LinkedIn

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Antavo Loyalty Cloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 Series A on 2022-11

Consulting • Marketing • Travel

Antavo Loyalty Cloud is a company that specializes in providing innovative, AI-powered loyalty program technology solutions. Their platform supports a wide range of loyalty program types, including tiered, gamified, and influencer referral programs, designed to optimize customer engagement and improve key performance indicators (KPIs) for businesses. Antavo’s solutions are API-centric, enabling seamless integration with existing customer relationship management (CRM), marketing automation, and e-commerce platforms. This technology is particularly beneficial for retail, eCommerce, financial services, and fashion industries, among others. Antavo is dedicated to continuous innovation, reinvesting a significant portion of their revenue into platform development. They offer resources such as ebooks, a loyalty blog, and other educational tools, positioning themselves as leaders in the loyalty technology industry.

📋 Description

• Act as a primary and/or technical point of contact for customers during implementation projects • Manage and follow up on tasks • Identify risks and create mitigation plans • Help clients understand Antavo’s out-of-the-box capabilities before implementation • Understand the Antavo product and configure the Antavo Back office according to business requirements • Demonstrate delivered product configurations to customers • Ensure delivered solutions meet clients’ business needs • Answer client-specific product questions and assist clients with self-service Backoffice guides • Expand knowledge of the evolving product and customers’ feature sets • Suggest product improvements • Work with the Delivery Team on large-scale projects • Deliver smaller-scale projects independently • Lead technical workshops • Configure the Antavo loyalty management platform

🎯 Requirements

• Proven experience in a technical role • Outstanding task management, communication and conflict management skills • Excellent organisational, problem-solving and time-management skills • Good people management skills • Good technical skills • Good overview and understanding of web technologies, including RESTful web services, Javascript frameworks, APIs and SDKs • Understanding of SQL and NoSQL databases • Experience in an Agile environment with multiple products, development teams and key stakeholders • Capability to quickly evaluate and prioritise new tasks • Familiarity with JIRA or other issue and project-tracking software • Capability to learn new technologies and use cases • Experience using task management tools such as Jira or Asana • Understanding of software development processes • Precision and detail orientation in requirement documentation • Professional written and verbal English language skills • Positive, collaborative and proactive approach to teamwork • Ability to cope with stress and occasionally intense periods • Experience with loyalty business use cases • Experience with loyalty or CRM technical solutions and implementation projects • Experience with customer life-cycle • Work experience at a SaaS company and/or in a customer service role • Familiarity with e-commerce platforms such as Magento and Shopify • Familiarity with marketing CRM/automation platforms such as Salesforce, Oracle and Emarsys

🏖️ Benefits

• The opportunity to quickly advance in your career • Great remuneration package with bonuses • AntavoCare health/mental health insurance benefit • International vibe: working language is English and colleagues from different nationalities • A dynamic, no corporate-BS environment to learn, grow, and really make an impact • Strong team support to help you reach your goals • Remote-first work from home • Regular in-person meetings • Flexible working hours • Company retreats