Customer Success Engineer

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Arrow Components

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Arrow Components is the driving force behind arrow. com, the e-commerce portal for Fortune 120 company Arrow Electronics. It serves as a complete electrical engineering marketplace, offering a wide array of components, free design tools, datasheets, and reference designs. Arrow Electronics supports over 210,000 technology manufacturers and service providers, helping to guide innovation with a focus on technology solutions that enhance business and daily life.

📋 Description

• Act as the primary technical point of contact for key strategic clients, fostering relationships and trust for long-term business growth • Proactively manage and grow existing accounts and identify opportunities to expand Citrix solutions • Understand clients' business objectives, needs, and technical challenges • Collaborate with partners and clients to implement tailored strategies using the Citrix portfolio • Drive adoption of Citrix solutions and ensure clients realize product value • Identify IT capability gaps and propose solutions aligned with clients' business goals • Deliver solution demonstrations, workshops, and proof-of-concepts with technical teams and partners • Collaborate with the SE team on the technical relationship with Citrix • Promote IT solutions and provide technical support to business partners • Advise business partners on appropriate solutions through email, phone, virtual meetings, and on-site visits • Educate business partners and end customers through webinars, workshops, and conferences • Support solution testing and implementations at end-customer sites • Contribute to new-logo revenue, retention, and growth sales targets through technical sales support • Identify and mitigate technical and solution risks to reduce client churn • Participate in quarterly business reviews and recommend solution optimizations • Collaborate with sales, engineering, customer success, technical support, marketing, and sales leadership • Advocate for clients within Arrow and Citrix and provide product feedback to product management and development teams • Develop targeted campaigns and initiatives promoting Citrix solutions

🎯 Requirements

• Proven experience in technical account management, solutions enablement, or technical sales within the technology sector • Strong understanding of Citrix solutions or similar technologies and their role in a comprehensive IT strategy • Experience installing, managing, and maintaining Citrix App and Desktop virtualization, XenServer, Endpoint Management, and NetScaler application delivery and security offerings • Fluency in English • Strong communication and negotiation skills • Self-motivated with a hardworking and proactive approach • Effective communication with people at all levels • Problem-solving ability and capacity to follow through on tasks to conclusion • Excellent relationship-building skills • Demonstrated ability to achieve and exceed revenue retention and growth targets • Willingness to travel up to 60% of the time for client meetings and events • Ability to work independently, prioritize effectively, and manage territory-level responsibilities • UK based

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive benefits package including health insurance, pension contributions, and paid time off - 25 days per year • Company car or Car Allowance • Opportunities for career advancement and professional development • A dynamic, inclusive work environment with a focus on innovation and collaboration