Technical Support Engineer

🔥 18 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BeyondTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

📋 Description

• Support customers as they deploy, configure, and report incidents with BeyondTrust products • Respond to, troubleshoot, resolve, escalate, and document customer incidents in a timely, efficient, and professional manner • Manage customer communication and expectations • Provide phone, email, and chat support to assigned accounts • Troubleshoot and debug customer problems • Act as customer liaison to Engineering, Sales, and Field Engineer teams • Transition product issues to Engineering and product enhancements to Product Management • Track issue status and provide regular customer updates • Escalate critical issues and roadblocks to the Technical Support Manager • Participate in the on-call rotation for the assigned product team • Exercise independent judgment when communicating with customers during configuration and troubleshooting processes • Participate actively in a team environment

🎯 Requirements

• 5 years in enterprise software customer support and/or IT-related support • Proficient knowledge of Windows-based server operating systems such as Microsoft Windows Server • Strong dedication to customer care • Strong team interaction skills • Excellent verbal and written communication skills, in person, by telephone, and with large teams • Ability to understand and analyse customer technical needs • Ability to participate, contribute, and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support, and Sales teams • Knowledge of Active Directory and GPO • Knowledge of network topology/layers • Knowledge of networking tools and utilities • Knowledge of AV/firewall rules and policies • Knowledge of secure machine-to-machine communications • Knowledge of virtualization • Knowledge of Windows account administration • Knowledge of security software • Knowledge of DNS

🏖️ Benefits

• Flexibility, trust, and continual learning culture • Employee care and support • Diversity and inclusion culture