Network Security Support Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kerv

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🔒 Cybersecurity

Technology • Consulting • Cybersecurity

Kerv is a multifaceted technology company providing a wide range of services including business applications, cloud networking, communications compliance, consultancy services, customer experience (CX) and contact centers, cyber resilience, data and AI capabilities, managed IT services, and workplace collaboration tools. Kerv partners with leading technology companies such as Microsoft, VMware, and Genesys to offer integrated, innovative solutions. Their expertise spans industries like government, financial services, retail, and non-profit. By leveraging data strategically and ensuring cybersecurity, Kerv facilitates digital transformation for businesses aiming to stay ahead in a rapidly evolving technological landscape.

📋 Description

• Provide advanced support for network and security incidents and service requests • Lead implementation of change requests and project tasks • Perform maintenance, software upgrades, and hardware replacements • Resolve emergency P1/P2 incidents • Troubleshoot complex networking and security issues across customer environments • Manage ISP circuits and liaise with providers • Maintain high-quality documentation • Ensure knowledge sharing within the team • Work nights to deliver out-of-hours planned work and cover P1/P2 incidents

🎯 Requirements

• Must be UK based • At least 4–5 years’ experience supporting complex customer environments • 4–5 years’ experience in a network & security support role • ITIL Service Principles • SD-WAN deployment & troubleshooting • Security technologies including firewall policies, IPS/IDS, web filtering, and secure web gateways • Advanced routing: OSPF, BGP, MPLS • Layer 2/3 switching • ISP circuit management • DDI: DNS/DHCP/IPAM • Monitoring tools: SNMP and API-based platforms • ITSM platforms: ServiceNow • Technical skills involving VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox, Cisco, Juniper, Palo Alto, and F5 • Strong technical problem-solving and troubleshooting skills • Ability to create and maintain high-quality documentation • Excellent communication and customer service skills • Time management and task prioritisation in fast-paced environments • Professional, proactive, and collaborative approach • Ability to work alone delivering technical support with little supervision

🏖️ Benefits

• Remote working role • Training will be provided for gaps in knowledge • Commitment to diversity, equality and belonging • Employee experience focus