SMB Account Manager

🔥 0 minutes ago

🌐 United Kingdom, Netherlands – Remote

🇬🇧 United Kingdom – Remote 🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Ensure assigned SMB customers remain committed Bullhorn clients and advocates and get the most out of their Bullhorn solution • Own the customer relationship after onboarding throughout the customer lifecycle • Recommend and sell white space products and upgrades • Facilitate customer check-in meetings to review satisfaction and success • Share tips for better use of Bullhorn • Respond to customer questions and concerns • Assist customers through challenges and serve as the escalation point-person • Identify opportunities for additional Bullhorn and Marketplace partner capabilities • Serve as the post-onboarding point of contact for adoption and usage questions • Guide customers through and negotiate contract renewals • Act as the voice of customers within Bullhorn • Document customer interactions and ensure prompt follow-up on open issues • Report to Bullhorn management on the status of assigned customers

🎯 Requirements

• Strong problem-solving skills • Experience selling • Demonstrable passion for customer service and success • Excellent communication skills and ability to quickly build rapport • Empathetic and positive approach, including during challenging situations • Comfortable setting and managing expectations with varied personality types • Ability to handle ambiguity and work independently • Highly organised, with ability to effectively manage a large number of assigned accounts • Ability to focus efforts and work efficiently across many customers • Comfortable working in a fast-paced, constantly changing environment • Quick learner of new technologies • Willingness to continually grow, stretch, and learn

🏖️ Benefits

• Group Critical Illness • Group Income Protection • Group Life Assurance • Pension • Vision • EAP • Access to our Discounts and Wellbeing Portal • Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme • Unlimited Vacation • Quarterly paid volunteer days • Lucrative Employee Referral Program (eligible for prior to your first day) • Career development opportunities up/across Bullhorn