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Revenue Operations Manager

Job not on LinkedIn

🔥 2 minutes ago

🌐 United Kingdom, Sweden, +5 more countries – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

Where this job comes from

Posted on Chegg Inc.'s careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

Logo of Chegg Inc.

Chegg Inc.

1001 - 5000 employees

🛍️ eCommerce

📚 Education

☁️ SaaS

eCommerce • Education • SaaS

Chegg Inc. is a software development company that provides individualized learning support to students pursuing their educational journeys. Available on demand 24/7, the Chegg platform is powered by over a decade of learning insights and offers AI-powered academic support. It connects students with a vast network of subject matter experts to ensure quality learning and helps millions of students build essential academic, life, and job skills for success.

📋 Description

• Improve the customer lifecycle by owning processes and handoffs across Marketing, Sales and Customer Success, including lead progression, nurture, onboarding and renewal • Establish clear ownership and coordinate the operating process behind the target account list • Lead the handover of HubSpot from the external agency, document its setup and enable Marketing to take over day-to-day operations • Own standards for campaign tracking, taxonomy, integrations and data quality, and partner with Marketing on the HubSpot roadmap • Define reporting requirements for Marketing and Customer Success, working with Decision Intelligence on analytics and source-of-truth data • Partner with Finance to align operational workflows and revenue tracking with business needs • Own Revenue Operations documentation, SOPs and playbooks • Train teams on processes and systems and use AI tools to improve workflows and efficiency

🎯 Requirements

• 3–5 years' experience in Revenue Operations, Sales Operations, GTM Operations or a closely related Marketing Operations role within a SaaS, EdTech, subscription or technology business • Strong understanding of how Marketing, Sales and Customer Success work together across acquisition, conversion, retention and expansion • Practical experience with HubSpot and/or Salesforce, including workflows, configurations and data flows • Experience improving cross-functional processes and turning business needs into clear operational requirements • Strong communication and stakeholder management skills, including the confidence to challenge assumptions and influence without formal authority • Confidence working with dashboards and reporting, validating data and identifying the information teams need to make decisions • Ability to create clear, practical documentation and drive adoption of new processes and systems • Experience with HubSpot Marketing Hub, marketing automation or lead lifecycle management • Knowledge of campaign taxonomy, UTM tracking, attribution, integrations or data enrichment • Experience managing a technical handover from an external agency or vendor • Familiarity with SQL, data warehouses or business intelligence tools • Experience using AI to improve documentation, training or workflow automation • Experience in commercial or financial analysis, particularly in a subscription-based business

🏖️ Benefits

• Free breakfast, snacks and fresh fruit at centrally located offices • 2 free lunches per week at the office • Great Private Health Insurance scheme • Flexible working hours • Hybrid and remote model of working • Team lunches, Thursday socials, quarterly team events, and company events

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