Enterprise Implementation Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Coursera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 $1M Venture Round on 2021-01

Education • eCommerce • SaaS

Coursera is one of the largest online learning platforms in the world, launched in 2012 by Stanford professors Andrew Ng and Daphne Koller. With the mission of providing universal access to world-class learning, Coursera partners with over 250 leading universities and industry partners to offer a wide range of courses, Specializations, Professional Certificates, and degree programs. As of March 2022, it had 102 million registered learners and is utilized by institutions globally for workforce upskilling and reskilling in various fields like data science, technology, and business. Coursera became a B Corp in February 2021.

📋 Description

• Lead end-to-end onboarding engagements for strategic newly signed Coursera and Udemy customers throughout an 8–12 week journey • Develop and tailor onboarding plans connecting customer learning goals to measurable business outcomes • Deliver strategic consultations, hands-on training, and product walkthroughs for administrators and end users • Guide customers on platform configuration, analytics, and integrations such as SSO • Manage complex, multi-stakeholder onboarding engagements and navigate competing priorities, dependencies, and organizational change • Ensure a seamless, documented transition to the assigned Customer Success Manager • Contribute to onboarding methodology, scalable playbooks, frameworks, and best practices • Capture and synthesize voice-of-customer insights for product development, service improvements, and go-to-market strategy • Partner closely with Customer Success

🎯 Requirements

• 4+ years experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment • Track record of leading customer engagements • Ability to manage multiple concurrent senior-level customer engagements with minimal oversight • Ability to navigate ambiguity and competing priorities effectively • Strong communication and facilitation skills • Experience engaging and influencing stakeholders at all organizational levels • Technically curious mindset and willingness to develop fluency in platform tools • Willingness to navigate single sign-on (SSO) and analytics concepts • Ability to connect onboarding outcomes to retention, expansion, and renewal • Experience contributing to onboarding methodologies, playbooks, or team-wide processes • Ability to influence without authority across Sales, Customer Success, and Product teams • Passion for learning and development and helping organizations build a culture of continuous growth • Additional language fluency, especially French, Spanish, Arabic, or German, is a bonus

🏖️ Benefits

• Comprehensive health and wellness benefits • Bonus programs • RSU equity programs • Global perks • Flexible choice of working from home, an office, or a collaboration space • Opportunities for career growth • Equal opportunity workplace • Reasonable accommodations upon request

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume