Senior Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Flexera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2021-03

SaaS • Enterprise • Cloud Computing

Flexera is a global leader in technology asset management and optimization, providing solutions to manage and optimize IT environments across software, SaaS, hardware, and cloud infrastructures. With its comprehensive suite of products like Flexera One, the company helps organizations achieve IT visibility, manage SaaS spend, and implement FinOps strategies to optimize cloud costs. Flexera also offers tools for software license management, IT asset lifecycle management, and addressing security and regulatory risks. The company's Technology Intelligence Platform bridges IT asset management (ITAM) and financial operations (FinOps), enabling enterprises to drive business transformation, maximize resource usage, and ensure sustainable IT practices.

📋 Description

• Help strategic customers realize quantifiable value, renew contracts, and become references • Identify churn risks and develop mitigation strategies • Identify upsell and cross-sell opportunities for Sales • Act as account owner for renewals and expansion across Flexera functions • Maximize adoption of Flexera products and manage technical and business escalations • Identify account stakeholders and establish relationships • Drive new value conversations proactively • Keep customers informed about Flexera news, product releases, capabilities, vision, M&A, and best practices • Own an enablement and development plan for Customer Success • Lead cross-functional continuous-improvement projects

🎯 Requirements

• Vast field and practitioner experience in the industry • Record of success leading complex projects and delivering business outcomes • Background in software asset management, customer success, and/or consulting • Experience working for a software vendor, partner, or software division of a large multinational IT company • Domain expertise in one or more of: IT asset management data normalization, software license optimization, enterprise application portals, architecture and technology, application lifecycle management, cloud platforms and solutions, IT service management, or cybersecurity • Proven ability to maintain and proactively grow strong customer relationships • Ability to work with cross-functional teams and facilitate communication between technical and commercial teams • Self-starter, independent thinker, and active learner • Successful practitioner understanding the business and language of IT • Strong executive communication skills, including persuasion, conflict resolution, conciseness, diplomacy, and negotiation • Comfortable using CRM and customer success software such as Salesforce and Gainsight • Successful project management experience with budget ownership

🏖️ Benefits

• Equal opportunity employer • Commitment to diversity, equity, and inclusion • Workplace accommodations available upon request