Account Manager

🕒 May 23

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Green Street

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Funding Round on 2019-06

Green Street is the preeminent provider of actionable commercial real estate research, news, data, analytics, and advisory services in the U.S., Canada and Europe. For more nearly 40 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. To learn more, please visit www.greenstreet.com.

📋 Description

• As part of the team, you will be the first port of call for any subscribers in your book of business who may have any account issues or queries • Handle some administrative tasks for your clients, such as pulling subscriber usage reports, cleaning up databases and running product demonstrations with clients • Relay the value of Green Street’s products to our clients by understanding how our solutions meet their needs, improve the business process and address the gaps of alternative solutions - this will be accomplished through consultative account mapping and regular check-ins with your clients in your book • Meeting preparation and research to support your own accounts • Become an expert on both the Green Street product suite and our client base • Responsible for renewing subscriptions with the aim of account growth and revenue expansion to achieve targets set by the business and Commercial Leadership Team • Work closely with colleagues across functions and business units to ensure cross-fertilization of ideas, best practices, and training • Deliver informative presentations confidently and proficiently both face-to-face and remotely • Ensure that our subscribers receive best in class customer service and are wholly satisfied through proactive communication • Investigate bugs and technical issues and work with our product management team to resolve • Work with product management to advise and provide feedback to the wider commercial team and inform clients of new product features and launches

🎯 Requirements

• Bachelor’s degree in business, finance or related field preferred and / or commensurate experience • You are highly motivated, eager to learn, and coachable, with a great attitude • Proficiency in Continental European languages is a valuable asset, but not required • You have strong analytical and problem-solving skills • Excellent written and verbal communication and interpersonal skills • You are disciplined, organised and are used to managing your own schedule • 2+ years of sales and account management experience in software, financial services, real estate technology, data analytics, or technology-driven B2B environments, with a proven ability to engage clients strategically • A strong understanding of financial concepts and principles as they relate to clients’ needs • Commercially driven in your approach • Familiarity with Salesforce, Outlook, Mailchimp, Excel

🏖️ Benefits

• Comprehensive benefits package including company provided medical, dental insurance and cash plan • Company provided life assurance, critical illness and income protection coverage • Personal pension plan with matched employer contributions • Company paid holidays and summer half day Fridays • Access to employee assistance programme and wellbeing resources • Tax free cycle scheme and IT equipment • Season ticket loan • Company sponsorship to further education • Flexible work arrangements