Account Manager – Owner Success

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GuestReady

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📦 Logistics

📣 Marketing

✈️ Travel

💰 Venture Round - Oporto City Flats on 2020-01

Logistics • Marketing • Travel

GuestReady is a globally leading short-term rental management and hospitality company that provides end-to-end property management services for owners and memorable stays for guests. Founded in 2016, it operates across multiple countries (UK, France, Portugal, Spain, UAE), manages a large portfolio and guest nights, and has developed property management software (RentalReady) alongside direct-booking capabilities. The company focuses on combining hospitality, technology, and operational services to optimize bookings, guest experience, and owner returns.

📋 Description

• Build and maintain positive relationships with a portfolio of property owners • Act as the main point of contact for property owners • Manage day-to-day owner requests and follow up on outstanding matters • Ensure timely and professional communication with owners • Maintain regular contact, understand owner concerns and resolve issues to support long-term relationships • Review basic property performance indicators such as occupancy, bookings and revenue • Help owners understand property performance results • Handle owner questions, complaints and concerns professionally • Escalate complex situations when necessary • Coordinate with Operations, Guest Experience, Revenue Management and Finance • Maintain accurate records of owner communications, requests and follow-ups using internal systems and CRM tools • Share owner feedback and identify opportunities to improve the owner experience and internal processes

🎯 Requirements

• 1–3 years of experience in Account Management, Customer Success, Client Relationship Management or a similar client-facing role • Experience managing client relationships or serving as a main point of contact for customers • Strong communication and interpersonal skills • Customer-oriented mindset with an interest in client satisfaction and retention • Good organisational skills and ability to manage multiple requests and priorities • Confidence handling customer concerns and finding practical solutions • Basic analytical skills and willingness to learn to interpret property performance data • Comfortable using CRM systems, spreadsheets and digital tools • Proactive, reliable and solution-oriented attitude • Ability to work independently while collaborating with an international team • Fluent English, written and spoken • Availability during UK working hours • Nice to have: previous experience managing a small portfolio of clients or accounts • Nice to have: experience in hospitality, short-term rentals, property management or SaaS • Nice to have: familiarity with customer retention, renewals or account follow-ups • Nice to have: experience using CRM tools such as HubSpot, Salesforce or similar platforms

🏖️ Benefits

• Develop your career in Account Management within the hospitality and technology industry • Gain hands-on experience managing client relationships and property portfolios • Work with an international, multicultural team • Learn about short-term rental management, property performance and owner retention • Remote working environment with opportunities to develop new skills • Inclusive environment welcoming people with diverse backgrounds, experiences and perspectives • Opportunities to collaborate with a growing company that values initiative, collaboration and continuous improvement