Account Executive, Member Services

🕒 March 27

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Info-Tech Research Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Info-Tech Research Group is a B2B technology research and advisory firm that helps IT leaders build and run successful IT organizations through analyst research, toolkits, executive coaching, events, webinars, membership services, vendor evaluations, and consulting. The company publishes practical reports, buyer’s guides, software reviews, and blueprints to support enterprise IT decision-making, and operates training/certification programs and member portals to deliver on-demand and bespoke advisory support.

📋 Description

• Create and execute sales and service activity plans. • Manage member life-cycle tasks, including scheduling and eventually leading calls. • Own all account management conversations with secondary account stakeholders. • Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales. • Manage and respond to inbound requests from members. • Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech. • Complete scheduled and ad hoc data queries of our CRM. • Ensure the CRM contains accurate account details and contact information. • Actively seek to increase product knowledge.

🎯 Requirements

• University degree • 3+ years of Account Management experience, with a proven track record of success • Experience working in the IT Research and Advisory market • Experience working as part of a team an asset.

🏖️ Benefits

• Competitive compensation and comprehensive benefits package • Hybrid working model – 4 days in-office, 1 day remote • Generous time-off policy, including summer hours and a winter holiday break • Funding for training, courses, and professional development • Employee scholarship programme and long-service awards (including travel incentives) • “Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day !