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Legal Assistant / Client Support Analyst – phones

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Juno's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Juno

Juno

51 - 200 employees

Founded 2019

💳 Fintech

₿ Crypto

💰 $18M Series A - Juno on 2022-09

Fintech • Crypto

Juno is a U. S. -based financial technology company (CapitalJ, Inc. ) that provides consumer-focused crypto on-ramps and cash-management features through partner institutions. It lets users buy and withdraw cryptocurrencies to self-custody across 20+ chains without multi-day holding periods, and offers personal accounts with routing numbers, direct deposit, recurring payments, free ACH/wire transfers, and a partner-issued debit card. Juno integrates with regulated partners (Zero Hash, Synapse, Evolve Bank & Trust) for custody, brokerage, and banking services and emphasizes security (mandatory 2FA) and human chat support.

📋 Description

• Act as the first point of contact on phones or emails • Provide updates and answer client questions • Transfer complex calls internally, take messages and escalate complex emails • Work directly with legal teams on complex matters • Progress cases by chasing clients, other law firms and third parties for outstanding documents and information • Upload legal documents and information to Juno’s system • Maintain an excellent client experience through clear, timely and jargon-free communication • Handle inbound phone calls as the main daily responsibility

🎯 Requirements

• Recent experience within the last 12 months working in an estate agency or legal experience in residential conveyancing • Experience in residential conveyancing in a paralegal or legal assistant role, or estate agency sales progression experience • Comfortable speaking with clients and handling high-volume inbound phone work • Ability to work normal full-time hours between 9am-6pm, Monday to Friday • Must currently live in the UK with Right to Work status • Ability to work from home with dedication, concentration and minimum distractions • Childcare must be in place for all working hours • A law degree is not required; it is a bonus

🏖️ Benefits

• Flexible working patterns and flexible working hours • Work-from-home arrangement • Full-time working hours between 9am-6pm, Monday to Friday • Career development opportunities within Juno, including progression to Paralegal, Partnerships Associate and Workflow Developer roles • Hands-on experience in property law and conveyancing • Supportive team environment • Healthy work–life balance

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