Senior Product Content Manager

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Little Journey

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Seed Round on 2022-02

Healthcare • Consulting • Food & Beverage

Little Journey is a company dedicated to supporting children's health by providing personalized care through engaging and interactive content. Their platform is designed to psychologically prepare and support families throughout healthcare interactions, aiming to improve healthcare experiences and outcomes. Little Journey offers solutions for clinical trials, hospitals, and direct engagement with patients and families, including a free smartphone app highly rated by users. The company's services are designed to reduce anxiety and improve patient outcomes, particularly for children and their families. Based in London, Little Journey focuses on enhancing healthcare journeys through innovative approaches tailored for children.

📋 Description

• Lead and evolve content strategy across Little Journey and Trial Flow • Align content priorities with participant needs, product goals and business priorities • Drive a commercially sustainable approach to content, maximising reuse and efficient adaptation • Define content principles, guidelines, guardrails, standards, governance and approval processes • Evolve educational, support, coping and product UI content experiences • Identify opportunities for content to improve participant outcomes, product engagement and customer value • Develop AI-assisted content generation and iteration workflows with quality controls and clinical validation • Own end-to-end Content Delivery, including generation, expert review, publishing, versioning and archival • Balance participant, clinical, product and commercial requirements • Improve content processes, tooling, automation and reuse for efficiency and scalability • Be accountable for localisation capability, quality, scalability and cost-effectiveness • Line manage and develop the Content Co-ordination Manager and Localisation Manager • Work with client stakeholders to align plans, manage feedback and resolve content issues • Commission and oversee freelancers and external contributors • Collaborate with Product, Delivery, Clinical, Design, Discovery, Commercial and other stakeholders • Define content effectiveness and operational metrics and connect content performance to company and product metrics • Use participant feedback, behavioural data, operational insights and stakeholder input to prioritise improvements • Report to the CPO within the Product team

🎯 Requirements

• Significant and demonstrable experience developing and implementing content strategy for digital products or platforms • Experience establishing content governance, standards and scalable content processes within the product function • Proven ability to work cross-functionally with Product, Design and subject matter experts to deliver high-quality content • Practical experience using generative AI to create or iterate content, with the curiosity and confidence to experiment with prompts, models and workflows while applying appropriate quality controls • Strong understanding of content lifecycle management • Experience using user insights and data to improve content effectiveness • Strong stakeholder management, communication and organisational skills • Comfortable balancing strategic thinking with hands-on delivery in a fast-paced environment • Experience leading work through others, including setting direction, giving high-quality feedback and holding internal or external contributors accountable for outcomes • Familiarity with accessibility and inclusive content principles • Desirable: Experience managing multilingual content and localisation • Desirable: Experience in clinical trials or another regulated industry • Desirable: Financial understanding of content creation or previous P&L or cost ownership • Desirable: Experience with UX writing or information architecture • Desirable: Experience managing or configuring a Content Management System • Desirable: Experience designing content across broad age groups • Desirable: Understanding of behaviour change, patient education or health literacy principles • Must be able to work in the UK; visa sponsorship is not available

🏖️ Benefits

• 28 days annual leave per year (plus public holidays) • £500 annual training budget • £200 home working budget (one-off) • Up to 6% pension match (salary sacrifice) • EMI share options • Enhanced (family & parental) leave policies