External Partnerships & Engagement Manager

Job not on LinkedIn

🔥 18 minutes ago

🇬🇧 United Kingdom – Remote

💵 £41.3k - £52.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Own the end-to-end portfolio of VAIB external partnerships, including opportunity identification, onboarding, relationship management, and exits • Evaluate partnership performance using data and operational feedback • Report partnership successes and act to strengthen or stop underperforming relationships • Partner with Supplier Operations on due diligence, risk, governance, and regulatory compliance • Use specialist partner knowledge to improve vulnerable customer journeys, products, and support strategies • Own the Signposting Standard • Collaborate with Research to capture lived experiences and produce cross-functional recommendations • Plan external awareness campaigns • Host expert listening sessions • Collaborate with Public Policy and Communications on impact amplification and media activity

🎯 Requirements

• Deep understanding of Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) principles and barriers vulnerable customers face • Proven experience managing external relationships and holding stakeholders accountable for measurable benefits • Experience evaluating partnership effectiveness using data and customer feedback • Ability to translate external expertise and lived experiences into actionable recommendations • Strong understanding of due diligence and risk management • Ability to ensure partnerships meet rigorous governance and documentation requirements • Highly organised problem-solving ability • Ability to manage multiple competing priorities • Ability to navigate challenging stakeholder conversations • Willingness to proactively course-correct underperforming partnerships

🏖️ Benefits

• Incentive Awards tied to performance • Flexible working hours • £1,000 annual learning budget for books, training courses and conferences • MacBook provided to all employees • Work-from-home setup provided • Extra support for fully remote workers’ work-from-home setup • Additional benefits listed on Monzo’s careers page

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