Customer Service Representative, Administrative Clerk with Sales

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🕒 March 30

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Mplus Germany

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.

📋 Description

• You resolve customer inquiries end-to-end by phone, by letter, or by e-mail. • You collect and update customer data and correct it when necessary. • You process registrations and deregistrations as well as supplier switches. • You answer questions about meter commissioning, meter exchanges, and meter removal. • You receive fault/outage reports and forward them to the appropriate teams. • You are sales-oriented and place a high value on quality. • You work with SAP, in a Windows 10 environment, and with MS Office applications. • You identify the right tariff for your customers (sales after service).

🎯 Requirements

• Some professional experience in telephone-based customer service, or motivation for a career change into this field. • A completed (commercial) vocational qualification is desirable. • Excellent German language skills, spoken and written. • Basic computer skills. • Strong communication skills and the ability to engage and delight customers. • Willingness to sell additional services and optimize customer products.

🏖️ Benefits

• No shifts on Sundays and nationwide public holidays