Technical Helpdesk Engineer, Automotive

🔥 8 minutes ago

🇬🇧 United Kingdom – Remote

💵 £34k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Answer support requests and deliver high-quality diagnostic and repair service within the regional area of responsibility • Follow the repair process and monitor its success • Analyze and report on process gaps and advise on how to address them • Review existing processes to increase quality • Report dealer performance on escalated cases • Communicate with retailer staff, help and coach them • Find root causes for technical deviations and prevent future support needs • Document complex technical issues for the central organization • Build relationships with retailers and customers • Continually improve the effectiveness of the function

🎯 Requirements

• Trained and certified to ‘Master Technician’ status or equivalent • Electrical diagnosis skills and experience • High voltage/EV experience (desirable) • Ability to investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely • Ability to focus on multiple tasks and deadlines simultaneously • ‘Can do attitude’ • Eligible to work within the UK

🏖️ Benefits

• Company Laptop • 25 days annual leave • Company contributory pension plan • Cash back health care scheme • Life assurance • Car salary exchange scheme • Potential to progress within the company, with global opportunities updated regularly

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