Technical Support Specialist – German Fluency

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 55 days.
• No salary listed.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Serve as the initial technical point of contact for basic and complex customer issues • Collaborate with first-line support, engineering, and product teams to deliver comprehensive solutions • Provide in-depth technical troubleshooting for Samsara’s SaaS platform, hardware devices, and integrations • Document detailed resolutions and create technical guides for the knowledge base • Mentor junior agents and support skill development and knowledge sharing • Identify trends in customer issues to influence product improvements and optimize support processes • Deliver clear communication to technical and non-technical stakeholders while resolving escalated issues • Maintain high customer satisfaction • Champion Samsara’s cultural principles and drive innovation and collaboration across departments

🎯 Requirements

• Fluency in German • Bachelor’s degree or higher in a technical discipline (e.g., Computer Science, Engineering, Networking) or equivalent experience • 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments • Proven track record of handling complex technical escalations and collaborating across departments to resolve advanced customer issues • Understanding of networking concepts, including TCP/IP, VPNs, and DNS • Understanding of cloud-based architectures and hardware troubleshooting • Foundational knowledge in Artificial Intelligence • Ability to mentor and guide junior team members • Experience leading projects or initiatives aimed at improving operational efficiency and customer satisfaction • Analytical problem-solving approach • Organizational skills to manage multiple escalations, prioritize workload, and meet critical deadlines • Availability to work flexible hours, including nights and weekends, and provide on-call support as needed • French fluency, general knowledge of electrical circuits, GPS and telematics, networking protocols, APIs, diagnostic tools, scripting, third-party integrations, Slack, and Google Workspace are desirable or additional qualifications • Advanced certifications such as CCNA or AWS Certified Solutions Architect are a strong plus

🏖️ Benefits

• Base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Remote work support where aligned with operational requirements

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