Senior Client Account Executive, EMEA

🕒 April 20

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers. • Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform. • Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment. • Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s • Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. • Manage and close renewals at a high rate to protect revenue retention. • Develop plans to mitigate churn or contraction, when surfaced. • Discover, nurture, and close expansion opportunities within your customers. • Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology. • Provide impeccable customer service in all interactions. • Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.

🎯 Requirements

• 5+ years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment • Proven experience demonstrating value realization in a product, platform, or service • Proven experience influencing product or platform adoption and utilization at customers • Effective project management skills • Ability to influence decisions without direct authority • Strong financial acumen to be able to showcase metrics and potential ROI • Ability to manage and navigate complex renewals and expansions sales cycles • Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally • Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform • Strong negotiation skills • Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience • Executive presence and strong interpersonal skills • Team player with a high sense of drive and initiative to keep opportunities moving forward

🏖️ Benefits

• ● 25 days holiday + 8 bank holidays • ● Outreach contributes with monthly contribution towards your pension • ● Private medical care for employee and spouse/family with Program Health Plus • ● Cashplan is offered through Medicash to help offset out of pocket medical related expenses • ● Dental coverage • ● Life insurance at 4x annual salary • ● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave • ● A parental leave program that includes not just extended time off but options for a paid night nurse • ● Opportunity to be part of company success via equity program • ● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military • ● Employee referral bonuses to encourage the addition of great new people to the team