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Senior Customer Solutions Engineer

Job not on LinkedIn

đŸ”„ 12 minutes ago

🌐 United Kingdom, Netherlands – Remote

infoinfo

⏰ Full Time

🟠 Senior

đŸ’» Solutions Engineer

Where this job comes from

Posted on Plume Design, Inc's careers page, not through a job board

First seen by Remote Rocketship 12 minutes ago

Logo of Plume Design, Inc

Plume Design, Inc

501 - 1000 employees

Founded 2015

📡 Telecommunications

☁ SaaS

đŸ€ B2B

Telecommunications ‱ SaaS ‱ B2B

Plume Design, Inc. is a technology company that specializes in providing advanced smart home and business connectivity solutions. Their platform enhances digital interactions through innovative products like HomePass and WorkPass, designed to optimize WiFi networks for residential and commercial use, while also offering valuable insights for property management. Plume aims to improve user experiences by offering adaptive, secure, and efficient services that cater to the needs of families, small businesses, and larger property managers.

📋 Description

‱ Engage with ISPs to understand technical and business requirements and demonstrate Plume’s solutions ‱ Conduct product demonstrations and manage proof-of-concept and field trials ‱ Integrate Plume solutions into customer BSS/OSS, CRM, ticketing, and AI platforms using APIs and other integration methods ‱ Collaborate with Customer Engineering, Product Management, and Operational teams ‱ Work with sales to drive revenue, achieve sales quotas, and grow the business ‱ Prepare and deliver presentations, including Quarterly Business Reviews, and represent Plume at industry events ‱ Provide customer and market feedback to product and engineering teams ‱ Offer local and remote technical support for PoCs, lab trials, and deployment ramp-ups ‱ Research industry standards and emerging networking, cloud, and AI technologies

🎯 Requirements

‱ Strong hands-on experience configuring and deploying software and hardware, including Wi-Fi, networking equipment, and cloud services ‱ Fundamental understanding of cloud architectures and AI principles ‱ Experience working with ISPs to deploy large-scale SaaS network solutions to millions of endpoints ‱ Track record developing and maintaining professional, cooperative relationships with staff and customers ‱ Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred ‱ Excellent analytical and problem-solving skills ‱ 5+ years of related experience working with network, security, SaaS, and/or AI industries ‱ BS/BA degree in a relevant field or equivalent work experience ‱ Advanced written and oral communication skills ‱ Ability to travel >70% of the time ‱ Must be based in the United Kingdom or Netherlands ‱ Fluent in English

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