National Account Manager

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Preventx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Private Equity Round on 2019-10

Healthcare Insurance • Digital Health • Biotechnology

Preventx is a leading provider of remote sexual health testing in the UK, offering bespoke digital healthcare solutions focused on sexual health services. They partner with the NHS to deliver innovative programs such as at-home STI testing and a digital HIV PrEP service. With an accredited in-house laboratory and a comprehensive technology platform, Preventx ensures accessible, high-quality testing and treatment for individuals and public health teams alike.

📋 Description

• Act as the primary operational point of contact for all existing customer accounts • Build and maintain strong relationships with key customer stakeholders • Develop a thorough understanding of customer objectives, challenges and priorities • Ensure customer enquiries and issues are managed effectively and resolved in a timely manner • Promote a positive customer experience and identify opportunities to enhance customer satisfaction • Lead the delivery of customer reporting and performance reviews • Utilise Preventx's reporting portal and AI-enabled tools to generate executive summaries and performance insights • Monitor service performance against contractual KPIs and service specifications • Identify trends, risks and opportunities within customer data and communicate these effectively to stakeholders • Plan, coordinate and lead monthly review meetings and quarterly business reviews • Produce agendas, presentations and action plans • Ensure agreed actions are tracked and completed • Act as an advocate for customer requirements internally, ensuring feedback informs service development and continuous improvement • Support Strategic Partnership Managers in identifying opportunities for growth within existing accounts

🎯 Requirements

• Demonstrable experience managing complex customer accounts within healthcare, diagnostics, public sector or related environments • Proven ability to build long-term customer relationships and drive customer retention • Experience working with NHS organisations, commissioners, local authorities, public health teams or Integrated Care Boards (Highly Desirable) • Understanding of NHS structures, commissioning processes and stakeholder environments • Excellent communication and interpersonal skills • Strong influencing and relationship-building capabilities • Understanding of contract management principles, renewals and pricing discussions • Ability to identify customer risks, opportunities and service improvements • Strong planning and organisational capabilities • Comfortable working with performance data, reports and customer insights • Experience using CRM systems and reporting platforms • Comfortable utilising data analytics and AI-enabled reporting tools • Strong Microsoft Office skills including Excel and PowerPoint

🏖️ Benefits

• Equity, Diversity & Inclusion at Preventx • Commitment to creating a workplace that values individual differences and fosters a culture of respect, belonging, and growth • Support with applications or adjustments during the recruitment process