Patient Recruitment Associate

🔥 32 minutes ago

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Richmond Pharmacology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

Richmond Pharmacology is a London-based clinical research organisation (CRO) run by healthcare professionals that conducts early-phase and adaptive clinical trials for pharmaceutical and biotech sponsors. The company provides full-service offerings including adaptive Phase I/II and Phase III studies, first-in-human (FIH) trials, patient recruitment, data management, regulatory strategy, pharmacovigilance, protocol writing, laboratory and pharmacy services, Thorough QT and bridging studies, and specialist expertise in gene editing and RNA silencing. Richmond claims experience with over 500 clinical trials and highlights a 2020 milestone as the first CRO to administer LNP CRISPR-Cas9 in humans; it positions itself as a global leader in in‑vivo gene‑editing and base‑editing clinical trials with particular strengths in lipid nanoparticle (LNP) delivery, cardiovascular and rare disease programmes, and rapid study start‑up to support precision medicine development.

📋 Description

• Manage the end-to-end registration process for newly registered participants • Contact new registrations promptly within agreed service levels • Conduct detailed telephone registrations and collect personal, medical and lifestyle information • Create complete participant profiles and accurately record information in the CRM system • Complete mandatory fields, maintain interaction records, schedule callbacks and escalate safeguarding, medical or data quality concerns • Work with Participant Acquisition colleagues to prepare completed registrations for handover to the Participant Matching Team • Maintain participant satisfaction through professional communication, expectation management and positive representation of Richmond Pharmacology • Meet service levels, productivity targets and quality standards while maintaining confidentiality and compliance with GDPR, Good Clinical Practice (GCP) and company Standard Operating Procedures

🎯 Requirements

• GCSE (or equivalent) including English and Mathematics • Previous customer service, retail, hospitality or contact centre experience • Excellent telephone and communication skills • Ability to build rapport and establish trust quickly • Strong attention to detail and high levels of accuracy • Ability to maintain participant confidentiality and comply with GDPR, Good Clinical Practice (GCP) and company Standard Operating Procedures

🏖️ Benefits

• Private Medical • Private Dental • Pension • 25 days Annual leave plus bank holidays • Many more