Customer Success Manager – 14-Month FTC

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SINGU

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

SaaS

SINGU is an AI-powered CAFM (computer-aided facility management) and CMMS (computerized maintenance management) software platform for real estate and property teams. It centralizes building and portfolio operations — work orders, preventive and predictive maintenance, equipment and inventory management, inspections, tenant experience, vendor and bid management, and ESG/utility data collection — and adds an AI layer (SINGU AI) that reads inspection reports, flags equipment risk, pre-fills work orders, captures equipment from photos, and answers portfolio questions in plain language. The platform targets facility managers, property managers, owners and asset managers, ESG officers and service providers across industries such as retail, office, logistics and facility/property management. SINGU recently announced the acquisition of QRmaint.

📋 Description

• Own the customer relationship and experience for UK customers using Micad • Provide strategic insights, best practices, and proactive guidance to help customers achieve their goals • Lead regular check-ins, business reviews, and performance assessments with key accounts • Develop deep product knowledge and guide customers on best practices, use cases, and platform capabilities • Drive customer retention, expansion, and overall success • Collaborate with Sales, Product, Engineering, and Marketing as the voice of the customer • Gather customer feedback, analyse trends, and drive improvements to the customer experience • Report to the Head of Customer Success and work with teams across the SINGU group • Travel across the UK for on-site customer visits

🎯 Requirements

• Proven experience in customer success, account management, or similar client-facing roles • Ideally experience in SaaS, technology, or B2B • Strong problem-solving skills • Ability to manage multiple accounts • Excellent communication and relationship-building abilities • Empathy and ability to build trust quickly • Ability to translate complex ideas into clear guidance • Growth mindset and willingness to improve processes • Self-motivated, goal-driven, and able to take full ownership of work • Comfortable using CRM software such as Vitally, Jira, or Zoho • Experience with customer success tools • Ability to analyse customer metrics to drive improvements

🏖️ Benefits

• Competitive yearly salary up to £55,000, based on experience • Fixed-term maternity cover contract of approximately 14 months, with possibility of extension depending on business needs • Collaborative, no-micromanagement culture • Fast-scaling, international group • Opportunity to make a tangible impact and help shape Customer Success at SINGU