AI-First Account Manager – Creative Operations

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 $38k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Storm Ideas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Storm Ideas is a specialist entertainment and digital agency that partners with television networks and media companies to deliver strategy, marketing, content, UI/UX, video production, engineering, product development, and analytics. They also offer flagship SaaS products such as HailTo to manage and distribute social assets to talent for social promotion. Based in Edinburgh, UK, Storm Ideas helps media companies adapt to digital consumption, grow audience engagement, and execute digital-first campaigns.

📋 Description

• Own account context for selected Creative Operations and Systems / Process Design clients, including stakeholders, priorities, history, open questions, risks, decisions, and follow-ups • Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs remain clear • Turn vague client requests into next steps, questions, owners, dependencies, and decision points • Use AI tools and workflows for meeting preparation, account research, stakeholder mapping, summarisation, action tracking, client-ready drafting, QA, and reusable account memory • Ensure clients feel well looked after through clear communication, strong follow-up, useful questions, and reliable account ownership • Write clear client-ready summaries that make complex work understandable without overpromising or hiding uncertainty • Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context • Collaborate with Account Management, Creative Operations, AI Operations, and technical colleagues • Understand creative and operational workflows sufficiently to challenge weak assumptions, ask practical questions, and explain tradeoffs in plain English • Identify whether client requests reflect workflow, visibility, approval, stakeholder, or operating-rhythm problems • Help internal teams avoid overbuilding, underscoping, or committing before the client need is clear • Improve how account knowledge is captured, summarised, shared, and reused • Foster new opportunities and growth within existing client agreements

🎯 Requirements

• Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations • Strong written and spoken English • High agency and ability to escalate early when needed • Structured thinking, including breaking ambiguous work into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of done • Serious interest in becoming expert at AI-enabled account management • Existing use of AI in real work, including tools, prompts, workflows, context packs, summaries, QA checks, and repeatable operating patterns • Strong client presence; warm, confident, curious, responsive, and able to make clients feel understood • Comfortable working with Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar tools • Systems/process literacy sufficient to understand what is being built, why it matters, risks, and how to explain it to non-technical stakeholders • Ability to work 9:00am–5:30pm US Eastern Time • Ability to work as an individual contractor in the country of residence

🏖️ Benefits

• Access to benefits (country dependent) • Modern hardware • AI-enabled workflows • Airtable/no-code tools • Collaborative team support • Follow-up technical exercise, compensated • Remote-first work environment • Collaboration tools • Room to improve how work happens