Partnership Manager

🕒 September 29

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships • Serve as the primary point of contact for external partners • Identify, recruit, and onboard new referral partners • Build a pipeline of advisory firms aligned with target verticals and deal sizes • Manage the full referral lifecycle from intake and qualification through handoff to sales • Track deal status and close the loop with referring partners • Advocate internally for partner-sourced deals • Coordinate with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience • Educate partners on service offerings, technology stack, and points of differentiation • Develop and execute partner engagement activities, including check-ins, business reviews, newsletters, and co-marketing touchpoints • Represent the organization at industry events, advisor conferences, and networking functions • Track partner performance and referral pipeline in the CRM • Report on partner-sourced pipeline, conversion rates, and revenue • Collaborate with marketing on partner enablement content such as one-pagers, case studies, and battlecards • Provide leadership with market feedback on partner needs, competitive positioning, and emerging trends

🎯 Requirements

• 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization • Proven track record of building and managing a referral or channel pipeline that translated into closed revenue • Strong relationship-management skills • Excellent written and verbal communication skills • Ability to represent a tech-forward BPO story credibly to sophisticated advisors • Experience with CRM tools such as HubSpot or Salesforce • Self-directed and organized, with ability to manage a multi-partner portfolio with minimal oversight • Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25% • Availability to work US Business Hours • Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers (preferred) • Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem (preferred) • Experience building partner enablement programs or co-marketing campaigns from the ground up (preferred)

🏖️ Benefits

• Remote work setup • Company-provided equipment • Equal Employment Opportunity employer