Head of Oracle Services

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Support Revolution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

Support Revolution is a company that specializes in providing third-party support services for Oracle and SAP products. They offer cost-effective maintenance and support solutions aimed at reducing support costs significantly—potentially by up to 90%—while ensuring personalized service and operational continuity for businesses relying on legacy software systems such as PeopleSoft, Exadata, and SAP. Their services include proactive support, data migration, and managed services, empowering clients to optimize their IT expenditures and enhance productivity.

📋 Description

• Lead global Oracle Support and Application Managed Services delivery across multiple customers and complex Oracle environments • Build trusted senior customer relationships and ensure exceptional service experiences • Inspire, develop and grow high-performing Oracle teams globally • Identify and implement improvements to processes, tooling, reporting and ways of working • Support renewals, upselling, service expansion and new customer opportunities • Contribute Oracle expertise to bids, RFPs, presentations, workshops and customer discovery sessions • Shape onboarding, transitions, service models and delivery approaches for new customers • Manage projects and customer commitments from initiation through successful delivery • Lead new customer onboarding and transition into structured support and AMS delivery models • Coordinate global and cross-functional resources to deliver customer outcomes • Manage escalations, critical incidents and challenging customer situations • Participate in screening, hiring manager and team interviews

🎯 Requirements

• Strong Oracle EBS experience and solid understanding of Oracle applications and business processes, ideally across Financials, Supply Chain, HR and Payroll • Extensive experience leading Oracle Support and/or Application Managed Services (AMS) teams • Proven project management and service delivery experience • Strong people management and leadership experience, including developing, mentoring and building high-performing Oracle teams • Proven experience managing enterprise customers and complex service delivery environments • Experience leading new customer onboarding and transition projects • Ability to develop and manage project plans, transition plans, resource requirements, timelines, milestones and delivery activities • Experience managing global or distributed teams and coordinating cross-functional resources • Strong commercial awareness and experience supporting bids, proposals, RFPs and pre-sales activities • Excellent communication and presentation skills • Strong understanding of ITIL and service management principles • Ability to manage escalations, critical incidents and challenging customer situations calmly and decisively • Proactive, commercially minded approach to improving customer relationships, expanding services and contributing to business growth • Applicants must be currently based in the UK with the right to work in the UK without sponsorship

🏖️ Benefits

• Potential transition from the 12-month contract into a permanent role based on business needs, performance and mutual fit • Distributed/global team environment • Opportunity for autonomy, strategic influence and professional impact • Collaborative team interview experience • Reasonable adjustments and support for an inclusive recruitment process