Client Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Symplicity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

📚 Education

🎯 Recruiter

☁️ SaaS

Education • Recruitment • SaaS

Symplicity is a global leader in student engagement and higher education solutions. The company partners with universities worldwide to enhance student success, career readiness, employability, disability services, and student wellbeing. Symplicity provides platforms that improve student engagement, streamline workflows, and help universities manage conduct cases effectively. Their solutions include CareerHub, Symplicity Advocate, and UniHub, which support students by providing tools and connections to prepare for the job market. They enable universities to connect students with the right resources, ensuring they build in-demand skills and find career-launching opportunities.

📋 Description

• Build and maintain trusted relationships with assigned clients as strategic advisor and primary point of contact • Drive delivery and implementation of new services, including smooth transition and ongoing engagement • Understand client goals, challenges, and priorities and establish KPIs and success measures • Drive product adoption and maximize client value and return on investment • Identify upsell and cross-sell opportunities and collaborate with Account Executives • Monitor client health and manage at-risk accounts • Maintain knowledge of Symplicity products, Higher Education, and industry trends • Provide individualized guidance, training, process improvement recommendations, and product support • Develop case studies, success stories, testimonials, and references • Encourage client engagement and feedback through webinars, roadshows, and feedback sessions • Collaborate with Billing and internal teams to resolve invoicing, billing, and sales-related queries • Support implementation of new Symplicity solutions with internal stakeholders • Maintain regular client communication to ensure satisfaction, engagement, and customer success • Work cross-functionally to communicate and resolve client needs promptly • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • Previous experience in Client Success, Account Management, Customer Success, Client Management, or a related role, preferably within SaaS, technology, or Higher Education • Strong interest in the Higher Education sector and willingness to learn about university and college challenges and opportunities • Excellent verbal and written communication skills • Strong problem-solving, analytical, and organizational skills with excellent attention to detail • Customer-focused mindset • Ability to manage priorities independently in a remote environment • Collaborative, flexible, and comfortable working cross-functionally • High level of professionalism and strong ethical business standards • Successful completion of a background check and right-to-work validation

🏖️ Benefits

• Equal opportunity employer (EEO / IWD / Veterans / Diverse / Inclusive Employer) • Employment contingent upon successful completion of a background check and right-to-work validation